Fragabet Casino - El retiro del jugador se ha retrasado y la cuenta está bloqueada.

Hi, I've been playing at this casino for 3 weeks and my account is fully verified. I've withdrawn money before without any problems. Now I'm trying to withdraw my money and it's been rejected. I contacted support and they said they're having a problem with their payment provider and to try again tomorrow.

The next day I tried to withdraw and it said my account was blocked and the casino offered no solution. They kept 410,000 CLP of mine. I demand a solution; the casino is stealing its customers' money.

Hola, llevo 3 semanas jugando en este casino y tengo mi cuenta verificada a full, he retirado dinero antes sin ningun problema. Ahora intento retirar mi dinero y ha sido rechazado, consulto al soporte y dicen que tienen problema con su proveedor de pagos que intente mañana.

Al otro dia intento retirar y dice que mi cuenta esta bloqueada y el casino no me da solución, se quedaron con 410.000 CLP míos, exijo una solución el casino se adueña del dinero de sus clientes.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fragabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Customer,

Thank you for your feedback. We sincerely regret that your experience did not meet your expectations. 🙏

We've reviewed your account history and can confirm that you've made successful withdrawals, the total amount of which exceeds your deposits. Your account is not blocked in any way—everything is functioning normally. ✅

We understand that payment providers can sometimes experience delays in both deposits and withdrawals. Unfortunately, we can't control the processing times of banks and payment systems, but we do everything we can to minimize these situations. 🙌

Currently, as you can see, you are making withdrawals without any problems. If you have any questions or need assistance, we are always available to help you.

Sincerely,

The Fragabet support team

Estimado cliente,

Le agradecemos por su comentario. Lamentamos sinceramente que haya tenido una experiencia que no haya estado a la altura de sus expectativas. 🙏

Hemos revisado el historial de su cuenta y podemos confirmar que ha realizado retiros exitosos, cuyo monto total supera el de sus depósitos. Su cuenta no tiene ningún tipo de bloqueo — todo funciona con normalidad. ✅

Entendemos que, en ocasiones, pueden producirse demoras por parte de los proveedores de pago, tanto en depósitos como en retiros. Lamentablemente, no podemos influir en los tiempos de procesamiento de los bancos y sistemas de pago, pero hacemos todo lo posible para que estas situaciones ocurran con la menor frecuencia posible. 🙌

Actualmente, como podemos ver, está realizando retiros sin ningún problema. Si tiene alguna pregunta o necesita asistencia, estamos siempre disponibles para ayudarle.

Atentamente,

El equipo de soporte de Fragabet

Hello, the problem has not been resolved as the casino claims.

Today they added a restriction to my account and made me re-verify it, even though it had already been verified.

As the casino representative points out, they let me withdraw money from my account; that's only possible when your account is fully verified.

I can't withdraw now; they asked me to upload my ID again, a selfie with my ID, and a bank statement.

I sent it and they still won't let me withdraw my money. This casino keeps putting up more obstacles to withdrawing money. I need help.

Hola, el problema no ha sido resuelto como dice el casino.

A dia me hoy me añadieron una restricción y me hicieron volver a verificar mi cuenta la cual ya había sido verificada.

Como señala el representante del casino me dejaron retirar dinero de mi cuenta, eso únicamente se puede cuando tu cuenta esta full verificada.

Ahora no puedo retirar, me pidieron volver a subir mi DNI, selfie con DNI y comprobante bancario

Lo envie y aun no me dejan retirar mi dinero, este casino cada vez pone mas trabas para poder sacar el dinero, necesito que me ayuden.

It won't let me attach my bank statement as a PDF. If Casinoguru has an email address, I'll send it to them. I just want this casino to pay me.

no me deja adjunta mi extractor bancario en pdf, si casinoguru tiene algun correo se lo hago llegar por favor solo quiero que este casino me pague

My account was verified, however my withdrawals continue to be rejected repeatedly, therefore my funds remain blocked as I cannot withdraw them.

Me verificaron la cuenta, sin embargo me continúan rechazando los retiros de forma reiterada, por lo tanto mis fondos siguen bloqueados al no poder retirarlos.

They refuse to pay me, they reject my withdrawals, and in the chat they're FORCING me to withdraw less money. If I do that, I'll have money left in the casino, and I don't want to play here again. The minimum withdrawal is 25,000, and if I withdraw less than what they say, I won't be able to withdraw the remaining amount. Please help!

No me quieren pagar me rechazan los retiros y en el chat me OBLIGAN a retirar menos dinero y si hago eso me va a quedar dinero dentro del casino y yo no quiero volver a jugar aca, el retiro minimo es 25.000 si retiro menos de lo que ellos dicen luego no poder retirar lo que me queden ayuda por favorrr

Thanks to both parties for your replies.

Dear casino representative,

• Could you please explain whether there are any obstacles to processing the player's payout?
• Have you offered any recommendations to the player for steps to take to pay out?

Looking forward to your reply.

Good morning!

There are no restrictions on the client's account. The client's last successful withdrawal was on July 12, 2026. After that date, there were no withdrawal requests or rejections. Yes, some time ago, additional information was requested for client verification; the client provided the necessary documents, and the verification was completed on July 11, 2026. This is standard procedure. Currently, the client's balance is CLP 56.35.

Sincerely,

The Fragabet support team

Buenos días!

No hay ninguna restricción en la cuenta del cliente. Los últimos retiros exitosos del cliente fueron el 12/07/2026. Después de esa fecha no hubo solicitudes de retiro ni rechazos. Sí, un poco antes se solicitó información adicional para la verificación del cliente, el cliente proporcionó los documentos necesarios y la verificación se completó el 11/07/2026. Este es un procedimiento estándar. Actualmente, el saldo del cliente es de 56.35 CLP.

Atentamente,

El equipo de soporte de Fragabet

Dear Fragabet Casino representative,

Thanks for the update and explanation of the situation.

Dear Nicozmr,

Could you please confirm that you were able to withdraw your winnings and in what amount?

Please let me know.

Dear Nicozmr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru