Freshbet Casino - La cuenta del jugador se cerró después de una solicitud de retiro.

I deposited £50 £150 £200 £200 I never took any bonus so I was playing all my money I won twice total being £2500 I played a bit more but decided too withdraw the £2260 all was fine until today as they said allow 3 day for withdrawals so today was the third day, but I can’t log in anymore as I’ve been blocked

Dear Ant4444, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Have you received any information from the casino as to why your account has been blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The player sent us this message via email:

Sorry to have bothered you I’ve been paid out £2188.16 out of my £2260 I don't no why that amount but it's better than nothing so is it best to close case now 

Many thanks 

Dear Ant4444,

Thank you for the information. The difference in the paid amount may be caused by conversion fees depending on the payment method and/or currency you chose for withdrawal. Do I understand correctly that you wish no longer to proceed with the resolution of your case? Please let me know if there's anything else we can assist you with.

Many thanks for you help fantastic service by only mentioning I was in contact with I was paid out, thanks again and yes please close case

Dear Ant4444,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru