Frumzi Casino - Se ha retrasado el pago de las ganancias del jugador.

UNFORTUNATELY, ONCE AGAIN I AM FACE TO DELAYS FROM FRUMZI CASINO ......THE EXCUSES ARE ALWAYS THE SAME

ΔΥΣΤΥΧΩΣ ΑΛΛΗ ΜΙΑ ΦΟΡΑ ΒΡΙΣΚΟΜΑΙ ΜΠΡΟΣΤΑ ΣΤΙΣ ΚΑΘΥΣΤΕΡΗΣΕΙΣ ΑΠΟ ΤΟ FRUMZI CASINO ......ΟΙ ΔΙΚΑΙΟΛΟΓΙΕΣ ΠΑΝΤΑ ΟΙ ΙΔΙΕΣ

Dear ARTOULIN,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

My account is fully verified .....and the requested first withdrawal was made on 28/5/25

Ο λογαριασμός μου είναι πλήρως επαληθευμενος .....και η αιτουμενη πρώτη ανάληψη έγινε 28/5/25

Dear ARTOULIN,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Dominika, unfortunately there is no positive development, the answers are still the same today, be patient.....

Αγαπητή Dominika δυστυχώς δεν υπαρχει καμια θετικη εξέλιξη οι απαντήσεις και σήμερα είναι οι ίδιες υπομονή.....

Dear ARTOULIN, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I HAVE SENT YOU THE REQUIRED INFORMATION BY EMAIL.....thank you!!!

ΣΑΣ ΕΧΩ ΣΤΕΙΛΕΙ ΤΙΣ ΑΠΑΙΤΟΥΜΕΝΕΣ ΠΛΗΡΟΦΟΡΙΕΣ ΣΕ email.....ευχαριστώ!!!

Dear ARTOULIN,

Thank you for reaching out to us.

We are very sorry for the delay and for any inconvenience that might have caused.

We are working with the relevant department to process your request in a timely manner.

As soon as we have an update, we will let you know.

Best Regards,

Frumzi Casino Team

Dear Dominika, I want to thank you for your help and to announce that I just received my money from frumzi casino. . .

Αγαπητη Dominika θέλω να σας ευχαριστήσω για την βοήθεια σας και να σας ανακοινώσω ότι μόλις έλαβα τα χρήματα μου από το casino frumzi. . .

Dear ARTOULIN,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru