FS Casino - La cuenta del jugador ha sido cerrada.

Hello. My account has been blocked due to multiple accounts. However, I only have one account, which I verified with my ID card. Those other accounts were created by my friend, who was concerned about his data. However, those accounts were not verified because I did not give him my ID card. I don't think he made any deposits either. But VulkanBet blocked my only account that I was using and on which I made a deposit, the account I personally verified with them. And they refuse to pay me 13,000 PLN.

Witam. Mojr konto zostało zablokowane z powodu kilku kont. Gdyż ja posiadam 1 konto które zweryfikowałem dowodem osobistym. Tamte konta założył sobie mój kolega, który obawiał się o swoje dane. Ale także konta nie były zweryfikowane gdzy nie dałem mu swojego dowodu osobistego. In nawet.chyba depozyty nie.zlozyl. a VulkanBet zablokowali mi jedyne konto którego używałem, i na którym robiłem depozyt. I to które ja osobiście zweryfikowałem u Nich..... A Oni nie chcą.mi wyplacic 13000 PLN

Dear sznycelgra,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of Vulkan.bet Casino and this is what I found:

5.5. You may only open a single account ("Main") at the Website. Any other account you open on the Website will be considered as the "Duplicate Account". All Duplicate Accounts may be immediately closed by us and:

5.5.1. all transactions made from the Main and Duplicate Account will be made void;

5.5.2. all stakes or deposits made using the Main and/or Duplicate Account will not be returned to you;

5.5.3. any returns, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited from you and may be reclaimed by us, and any funds withdrawn from the Duplicate account shall be returned to us on demand.

Could you please confirm if your friend used the same device (computer, mobile phone) or IP address as you? Has he used any bonuses on his accounts? Did he create his accounts in your name?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello. Unfortunately, my friend used my devices. I don't know if he used any bonuses... he didn't act on my behalf. He didn't create accounts in my name because I'm a big boy. He simply used my data. But without an ID. He said that these accounts weren't even verified.

Witam. Niestety mój znajomy, korzystał z moich urządzeń. Nie wiem czy użył jakiś bonusów... nie działał w moim imieniu. Nie stworzył kont w moim imieniu gdzyz jestem dużym chłopcem. Po prostu tylko wykorzystał moje dane. Ale bez dowodu osobistego. Mówił że te konta nie zostały nawet zweryfikowane.

Thank you for your response. Unfortunately, I have some bad news for you. Since your friend used your device to register multiple accounts in your name, it's almost impossible for us to prove that these accounts were not created and used by you. When playing in an online casino, players are only allowed to create one account. Duplicate accounts are usually penalized, even if the player's intentions are good and it's just an honest mistake. Furthermore, it's the player's responsibility to ensure that no one else has access to their device and uses it to create multiple accounts in the same casino where they play.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.