FS Casino - Los retiros de los jugadores se han retrasado.

This bookmaker and casino does not pay the winnings I made, my account is fully verified and according to the terms and conditions for this amount, I would only have to wait a maximum of 5 working days. They were held on the 9th and 10th of July.

until today nothing

Esta casa de apostas e casino não paga os ganhos que eu obtive, a minha conta esta totalmente verificada e de acordo com os termos e condições por este valor, so teria de esperar no maximo 5 dias uteis. Foram realizados a 9 e 10 de julho.

Ate hoje nada

Dear danielteixeira2631,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawals approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Good Morning.

They still don't pay my withdrawal, and the only thing they answer me in chat is to be patient.

They look like robots...

Bom dia.

Continuam sem pagar o meu levantamento, e a única coisa que me respondem no chat é para ser paciente.

Parecem robôs...

Thank you very much, danielteixeira2631, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Vulkan.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello danielteixeira2631,

This is Tomas and from now on, I will be taking care of your complaint. Please, could you update us on your current situation? Have you already received the payment?

Please let us know. Otherwise, I will invite Vulkan.bet Casino to join the conversation and participate in the resolution of this complaint.

Thank you.

Kind regards,

Tomas

Good Morning.

Nothing done, they just tell me I have to wait a little longer. but this constantly.

They give the excuse that the money is on the side of an external provider, I don't even know what that means.

I ask to speak to this provider and they say they don't know who it is.

It all seems to me like excuses on their part for not paying me, this house smells like scams everywhere...

Bom dia.

Nada feito, apenas me dizem que tenho de aguardar mais um pouco. mas isto constantemente.

Dão a desculpa que o dinheiro esta do lado de um provedor externo, eu nem sei o que isso quer dizer.

Peço para falar com esse provedor e eles dizem que não sabem quem é.

Parece me tudo desculpas da parte deles para não me pagarem, esta casa cheira me a scam por todo o lado...

Thank you danielteixeira2631 for updating us with the information.

Now I would like to invite Vulkan.bet Casino to join the conversation and participate in the resolution of this complaint.

Dear Vulkan.bet Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Dear danielteixeira2631,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Tomas