Fun88 Casino MX - El retiro del jugador se ha retrasado.

I have been waiting since May 13th for my withdrawal to be approved by the fun88mx casino but it is still under review according to what the customer service people have told me, they have not given me an answer as to how much longer I should wait but it is already a long time, I have already withdrawn successfully before but this time when I won a maxwin which was 180k mxn the withdrawal could not be completed, I would like to know what I can do?

Llevo esperando desde el 13 de mayo a que mi retiro sea aprobado por el casino fun88mx pero aun sigue estando en revision según lo que me han dicho los de servicio al cliente, no me han dado una respuesta de cuanto tiempo mas debo esperar pero ya es mucho tiempo, ya e retirado antes con éxito pero esta vez que gane un máxwin qué fueron 180k mxn no se a podido completar el retiro, quisiera saber que puedo hacer?

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fun88 Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• When have you completed account verification in the casino, and when have you made previous successful payouts?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

●I checked my account over 5 months ago and the last time I made a withdrawal was on April 26, 2025.

●I play pure slots, and I won the maxwin in the Gates of Olympus 1000 of 180k MXN 1 month ago, but I play constantly that's why my account balance goes up and down.

●I won all that with a deposit of 5 thousand that I made.

Evidence that I have withdrawn and deposited before.

When I won the prize I tried to withdraw it but out of desperation I cancelled it.

●Verifique mi cuenta hace más de 5 meses y la última vez que hice un retiro fue el 26 de abril del 2025.

●Juego puros slots, y Gane el maxwin en el gates of olympus 1000 de 180k mxn hace 1 mes, pero juego constantemente por eso mi saldo en la cuenta sube y baja.

●Gane todo eso con un deposito de 5mil qué hice.

Pruebas de que e retirado y depositado antes.

Cuando Gane el premio intente retirarlo pero por desesperación lo cancelaba .

Thanks for your reply.

Have you received the payout since your last post?

Please let me know.

No, I haven't been paid yet, but another problem happened: the money disappeared from my account because they are reportedly doing maintenance and will let me know when it's ready. I don't know whether to believe them or sue. What do you suggest?

No, aun no me han pagado, pero paso otro problema que desapareció el dinero de mi cuenta porque según estan haciendo mantenimiento y que me avisaran cuando quede listo ya no se si creerles o pasar a demandar, que me sugieren?

They've given me an answer and it turns out that what I won was a system error, but what I won was on a casino slot machine. It didn't appear out of nowhere in my account, but they say it was a mistake. I don't know what to do, but it's fraud on their part. Could you help me?

Me han dado respuesta y resulta que es un error de sistema lo que gane, pero lo que gane fue en un slot del casino, no apareció de la nada en mi cuenta pero ellos dicen que si fue por error, no se que hacer pero es un fraude de parte de ellos, ustedes podrían ayudarme?

Thank you very much, Juanbaas, for providing the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Juanbaas,

I truly appreciate you sharing your experiences with the Casino Guru team. We will now proceed to reach out to the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as 'unresolved'. The casino can reopen this complaint any time.

Dear Juanbaas,

I am very sorry, but since the casino team has not been responsive, we are unable to continue with the investigation. An alternative option is to file an official complaint with the licensing authority of the casino.

Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance.

Best regards, Jozef