Funbet Casino - El jugador afirma que el pago se ha retrasado.

Dear CasinoGuru Team,

I am submitting this complaint against FunBet regarding a severe delay in processing my withdrawal of 5,000 NOK, out of a total remaining balance of 55.000 NOK on my account.

The timeline of my case is as follows:

June 20th: I requested my first withdrawal of 5,000 NOK.

June 26th: FunBet support confirmed to me via official email that 'everything is in order and my account is secure'.

July 1st & 2nd: I contacted Live Chat for updates. Two different agents explicitly confirmed that the Financial Department 'already has all the information required' and that my account was undergoing the 'final step' of a routine check due to a minor technical hurdle.*

Today marks 13 full days since my withdrawal request, which is a severe breach of their standard 3-day processing time. Since they have repeatedly confirmed in writing that my account is fully cleared and no documents (KYC) are required, there is no legitimate reason to withhold my funds.

It feels like a deliberate delay tactic. I have attached all relevant screenshots of emails and live chat confirmations showing their explicit promises. I kindly request your assistance in getting FunBet to release my approved funds.

Thank you for your help.

Best regards,

Dennis

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear DennisVK,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear DennisVK,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear CasinoGuru Team

Thank you for checking in on my case. I can confirm that I have still NOT received my withdrawal. The status on my FunBet account is still stuck as 'Under review'.

As mentioned, the 14-day recommended time frame has now officially passed, and the casino continues to delay the payment. I would highly appreciate it if you could intervene and proceed with the case now.

Thank you very much for your time and assistance.

Best regards,

Dennis

Dear DennisVK, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Karla,

Thank you very much for taking over my case. Here are the answers to your questions:

Have you made any successful withdrawals before?

No, this is my very first withdrawal request on this account.

Could you please confirm that you have passed the KYC verification?

The casino has not requested any KYC documents from me yet. However, on June 26th, their email support explicitly confirmed to me in writing that 'everything is in order from our side'. On July 1st and 2nd, Live Chat support confirmed that the Financial Department 'already has all the information required' and that it is just a minor technical hurdle. I have all documents ready to upload immediately if they ask.

Did you accumulate your winnings with or without an active bonus?

I played with an active welcome bonus, and I have successfully completed 100% of the wagering requirements.

Did you play casino games or bet on sports?

I only played casino games (slots).

Communication with the casino:

I am sending all my screenshots of emails and chat transcripts directly to your email at karla.m@casino.guru right now so you have the full timeline.

Thank you so much for your help. I look forward to your intervention with the casino.

Best regards,

Dennis

Dear DennisVK,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Munya,( munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear DennisVK

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Funbet Casino to join this discussion and provide their comments regarding the matter.

Dear Funbet Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Dear Munya

I would like to update you on my case. The casino approved my first withdrawal of 5,000 NOK in a hurry after this complaint went public, but they have still not replied to you here in this thread.

I am currently using the casino's system limits to get my money out. I have now successfully placed 3 active withdrawals of 5,000 NOK each in the queue (totaling 15,000 NOK), leaving a remaining balance of 35,000 NOK on my account.

Because of the severe 4 week delay and the stalling tactics I have experienced so far, I kindly request that you KEEP this complaint OPEN until the remaining balance has been fully paid out to my account. I will keep you updated as the queue progresses.

Thank you very much for your help.

Best regards,

Dennis

DennisVK

Thank you for the update. Please keep me informed of any new development.

Dear DennisVK,

We would like to inform you that we are currently investigating this matter in response to your concerns.

We are committed to assisting you with your pending and future withdrawals. We intend to provide you with a comprehensive update regarding these transactions at the earliest opportunity. 

We sincerely appreciate your patience during this time. Thank you for your understanding.  

Kind regards,

FunBet Casino team.

Funbet Casino

Thank you for your willingness to look into the matter. I am looking forward to your update soon.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Munya

I am very happy to update you that FunBet Casino has now successfully paid out the entire remaining balance to my account.

Thank you so much to you and the entire CasinoGuru team for your incredible help, time, and professional intervention. Without your support, this would not have been possible.

You can now officially close this case as successfully resolved.

Best regards

Dennis

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DennisVK,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya