Gama Casino - La retirada del jugador se ha retrasado.

I can't withdraw money, they say I didn't confirm the details for withdrawal, I sent them an email, they don't answer

Не могу вывести деньги, пишут что не подтвердил реквизиты для вывода, отправил им на почту, не отвечают

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gama Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• What withdrawal method did you opt for? What details did you provide?
• When did you send the email with your details to the casino? Was there a confirmation of the email receipt?
• Is this your first attempt to withdraw from this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Is your account verified?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

We have carefully reviewed your case. At the moment, we have not received any confirmation email regarding your withdrawal details. Please note that, according to the procedure, you need to send an email from the address registered with your gaming account containing the following text:

"The withdrawal to the number XXX (your phone number) is correct."

This confirmation should be sent to our verification email: kyc@gama.casino

.

Once we receive your confirmation, withdrawals will remain available for your account in the usual manner. Please also note that, according to our records, the funds previously available on your balance have already been used in gameplay.

We sincerely regret any inconvenience caused and kindly ask you to provide the required confirmation so that all future withdrawals can be processed without delay.

Best regards,

Gama Casino Team

Dear Philo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru