Gambiva Casino - La retirada del jugador se ha retrasado.

I hereby wish to file a complaint regarding a non-payment of approximately €4,000 from Gambiva.

Facts in the case:

I have made several deposits with my own money.

With each deposit, a bonus was automatically activated, which I immediately canceled each time.

After each cancelled bonus, the balance was restored exactly to my deposited money.

I then requested a withdrawal of approximately €4,000.

On December 10, 2025:

My account was fully KYC verified.

I received confirmation from the casino that the withdrawal was approved and sent to the finance department.

After this:

My account was closed citing gambling problems.

Before this, I had requested several times to have my account closed, without any action being taken.

After account closure:

The casino claimed that my winnings were linked to a bonus.

I have repeatedly requested evidence (game history, logs, timestamps), but no supporting evidence has been presented.

In addition to this:

The casino announced that €500 would be paid out.

I have not yet received any payment at all.

Additional information:

I am a player from Sweden, and according to available information, the casino does not accept players from Sweden.

Despite this, I was allowed to create an account, make deposits, and play without restrictions.

Request:

I request either:

Full payment of my balance of approximately €4,000

or

Fully verifiable evidence that supports the casino's claim that the winnings are derived from bonus funds

I can attach documentation that supports my information and am prepared to cooperate fully if further information is needed.

I have the full email conversation plus pictures etc. But since I can't access my account anymore I'm a bit limited there.

Thank you very much

Jag vill härmed lämna in ett klagomål gällande en utebliven utbetalning på cirka €4,000 från Gambiva.

Fakta i ärendet:

Jag har gjort flera insättningar med egna pengar.

Vid varje insättning aktiverades en bonus automatiskt, som jag omedelbart avbröt varje gång.

Efter varje avbruten bonus återställdes saldot exakt till mina insatta pengar.

Jag begärde därefter ett uttag på cirka €4,000.

Den 10 december 2025:

Mitt konto blev fullt KYC-verifierat.

Jag fick bekräftelse från casinot att uttaget var godkänt och skickat till finansavdelningen.

Efter detta:

Mitt konto stängdes med hänvisning till spelproblem.

Innan detta hade jag flera gånger begärt att få mitt konto stängt, utan att åtgärd vidtogs.

Efter kontostängningen:

Casinot påstod att mina vinster var kopplade till en bonus.

Jag har upprepade gånger begärt bevis (spelhistorik, loggar, tidsstämplar), men inget underlag har presenterats.

Utöver detta:

Casinot meddelade att €500 skulle betalas ut.

Jag har ännu inte fått någon betalning alls.

Ytterligare information:

Jag är spelare från Sverige, och enligt tillgänglig information accepterar casinot inte spelare från Sverige.

Trots detta tilläts jag skapa konto, göra insättningar och spela utan restriktioner.

Begäran:

Jag begär antingen:

Full utbetalning av mitt saldo på cirka €4,000

eller

Fullständigt verifierbart underlag som styrker casinots påstående att vinsterna härrör från bonusmedel

Jag kan bifoga dokumentation som styrker mina uppgifter och är beredd att samarbeta fullt ut om ytterligare information behövs.

jag har fullständig mejlkonversation plus bilder osv. Men eftersom jag inte kommer åt mitt konto längre så är jag lite begränsad där.

tack så mycket

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Fille375,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your funds from Gambiva.

To better understand your situation and assist you effectively, could you please provide more details by answering the following questions:

• Can you confirm the date when you initiated the withdrawal of approximately €4,000?
• Could you provide more details about the closure of your account? Was there any specific reason given?
• Can you specify when you made your requests for account closure prior to it being closed by the casino?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra