Gambloria Casino - La cuenta del jugador está cerrada, pero los retiros aún están pendientes.

Hello, I submitted several withdrawal requests from this casino the day before yesterday and today for the following amounts: 4000 PLN, 3000 PLN, 500 PLN, 4000 PLN, 3000 PLN, 500 PLN, 3000 PLN, and 2000 PLN. These requests were submitted over the course of three days and their status was marked as "pending."

Then, by mistake, I confirmed a self-exclusion period, after which my account was blocked and I can no longer log in. What can I do now?

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Dear Bartek89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To assist you better and effectively address your concerns, could you please provide us with some more details? Here are a few questions:

• Did you contact the casino regarding your withdrawal requests and the time when you will receive them? If so, what was their response?
• Did you accumulate your winnings with or without an active bonus?

You can post screenshots here or feel free to forward them to jean.s@casino.guru. Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue.

Thank you in advance for your reply.

Best regards,

Jean

Dear Bartek89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru