Gamdom Casino - El jugador pudo crear una segunda cuenta a pesar de haberse autoexcluido.

Hello, I had my account closed on November 7th, 2024, due to my gambling addiction! Despite my addiction, Gamdom allowed me to open a new account, and I've lost €2212 so far! I've now closed that new account as well! I'm sending you all the screenshots that prove everything! Please help!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the original account closure request you sent to the casino in November 2024, along with the casino's response? The screenshot of your communication with the support agent does not include the reason for the closure.
• Did you request deletion of your previous account in order to create a new account using a different affiliate code?
• When exactly did you open your second account at this casino?
• Did you complete your personal details in your casino profile, and have you submitted any identity documents for verification of either account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Christoph90,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika