Gamdom Casino - Las apuestas de los jugadores están siendo rechazadas.

I was playing on Gamdom and I decided to go degenerate and just do some quick bets on Pragmatic Play mega roulette on the color red.

I thought of betting $400 on red at first but then I lowered it to $200 and the bet was accepted. The outcome was black sadly so I decided to go for red again. Now comes the interesting part. My first bet of $200 on red with the outcome black was accepted but the second time I bet on red the bet gets rejected and the outcome is actually red. I thought it's just a bug and tried again. I placed another $200 on red once again and when the timer went off the bet was rejected and surprise surprise the outcome was red and I was left out with a second win of $400 in total.

I wrote to the site support and everything but so far seems like they will just ignore it and do nothing about it, might even call it a "bug" or idk.

Personally I think I should be getting my winnings because clearly something was set up here if my first bet was accepted and others weren't.

Dear Deliveries,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to katarina.d@casino.guru?

Have you stopped playing right after the incident? Meanwhile, please check our article explaining "How slot machines are programmed"

ttps://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you.

Thank you in advance for your understanding.

Best regards,

Katarina

Dear Deliveries,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru