Gamix Casino - La cuenta del jugador ha sido cerrada después de la solicitud de retiro.

Hello Casino Guru,

I've been playing on gamix casino for 2 weeks, it looks like they decided to block my account after requesting an withdrawal.

I've made a total of 0.6 ETH in deposits, and after requesting a withdrawal of 0.37 ETH they decided to block my account.

I was ignored by the live chat and not given an answer and i didn't receive a justification via email for a reason to ban.

Proof in the attachments.

Best Regards.

Dear ezrekuprofit,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamix Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear ezrekuprofit,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamix Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas, i will answer your questions now.

• My account was blocked yesterday, 48 hours after withdrawal request
• Both slots and sportsbetting
• No bonus were used whatsoever.

Best Regards.

Thanks for your reply.

Have you received any justification from the casino regarding the block of your account since your last post?

When was the last time you successfully contacted the casino support?

Have you passed account verification? Have you been asked to supply any documents for verification at all?

Please let me know.

Hello Tomas,

• I was never given a reason for the ban
• I wasn't ever contacted by the casino
• They never requested KYC verification

Thank you very much, ezrekuprofit, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you ezrekuprofit for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Gamix Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates under a license that doesn't offer a way to submit a complaint, there is no way to escalate your issue further.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter