Gangsta Casino - El retiro del jugador se retrasa.

No progress with my withdrawal just get told the same thing over and over that they are looking into it nothing further happens still just says pending

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear B11111111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hi yes I have done all their verification process...no I haven't been able to make a withdrawal I have now attempted several times and I used dollar for dollar cash no bonus or active bonus.... I played random games they were offering to play as in slots

And now they have rejected the withdrawal and the funds have gone!??

Thank you for your replies.

• Have you contacted the casino’s customer support to ask about the reason your winnings were confiscated?
• Did you receive any email or official communication from the casino explaining what happened to your balance?
• Was the confiscated amount eventually returned to your casino account, either partially or in full?

Dear B11111111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru