GarrisonBet Casino - El jugador experimenta un proceso de retiro retrasado.

Today I made my first deposit through Apple Pay £20.00 at Garrisonbet and received bonus credits, I played a few spins on roulette and had a real balance of £53.00 which I decided to withdraw.however it would not allow me to withdraw as Apple Pay was not available, their online chat told me to make further deposit using my debit card (another £50) and withdraw using the said card which I did.my withdrawal then became pending awaiting authorisation from the finance department (is this anyway a professional site operates) surely all transactions are carried multiple times in any one day online chat said this could take up to 2hours (why such a simple request) after 3 hours online chat said it would pass it on to their specialised team! (They take my money instantly yet can’t process a withdrawal, £50 of which was just to get my debit card details) all I want is my money back and they are proving to be totally ignorant of providing such a simple task.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Clements62,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru