GG.BET Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Hi,

I'm probably not the first to complain about gg.bet.

cut me short

Payment requested then you should verify yourself. That's it. Again and again photos selfies and nothing is accepted although everything is correct where else it works too. Don't pay out any money. Play basically without bonuses so that there are no problems. On 11/30/22 I requested the payout.

Hi,

bin wahrscheinlich nicht der erste, der sich über gg.bet sich beschwerd.

Hale mich kurz.

Auszahlung angefordert dann soll man sich verifizieren. Das war's weiter kommt man nicht. Immer wieder Fotos Selfies und nichts wird akzeptiert obwohl alles korrekt wo anders klappt's ja auch. Zahlen kein Geld aus. Spiele grundsätzlich ohne Boni damit es keine Probleme gibt. Am 30.11.22 habe ich die Auszahlung beantragt.

Dear Godi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly you sent the last one? Did the casino specify what was wrong with your documents? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Godi

We are truly not understanding why you are ignoring the e-mails sent to you.

Please refer to the e-mail sent as well as the same was said within the live support:

Should you have any more questions - please contact live support.

Kidn regards

Hi,

Have uploaded the required documents, pictures several times. Selfie with ID card and ID and registration certificate. As said several times.

Hi,

Habe mehrmals die benötigten Dokumente, Bilder hochgeladen. Selfie mit Ausweis und ID und Meldebescheinigung. Wie gesagt schon mehrmals.

Dear Godi

We are kindly asking you to remake the selfie with an ID following the direct instruction, that were mentioned in the e-mail.

Thank you!

There is news, after renewed verification, I was paid out the winnings, I did not expect that now. Thank you for your help.

Es gibt Neuigkeiten, nach erneuter Verifizierung hat man mir den Gewinn ausbezahlt, hatte das jetzt nicht erwartet. Danke für eure Hilfe.

Dear Godi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru