GG.BET Casino - El reintegro del jugador se ha retrasado.

Hello. I was enjoying playing at this sportsbook/casino but sadly appeared some problems. After a long, looong time of being unlucky at slots I finally hit something big several times, unfortunately at this casino.

While I was happy that finally something came to return a portion of what was lost the last months, this casino use their plain terms and conditions as an excuse to avoid AND void all the player's balance.

I don't understand why since I have had no problems before depositing and withdrawing, but I believe if the player winnings reach a certain point, they just try to void the players balance.

And the amount I won from the bonus wagering is 3 times lower than their cap money conversion (3000 BRL).

Dear Recife1902,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Please, that is not the point. When I requested the withdraw (using the method I always use and always take minutes) they revoked all my balance and winnings, and claimed I breached t&c which I believe I didn't. I tried requesting more info but they always send the same thing, no details indeed. That is not a withdrawal problem, it's a casino that confiscate money when their customers win relativately "big", while months of losing will be there and I'm not ever complaining about that.

Thanks for the help.

And my account is fully verified.

I had success some time ago wagering a bonus but the end result was 5 times smaller than this one, which was incredibly lucky. But why the previous ones weren't revoked or removed, while when I finally get a big one they conveniently take it away.

I love their sportsbook and I love slots too but this action was very disapointing.

Hello all

We've noticed suspicious activity while placing sportsbook bets.

Your account is unblocked, you may withdraw your remaining fund in the amount of (71.80 BRL (~$14)).

Afterwards, the account will be permanently blocked.

Kind regards

I requested the withdrawal, please process it this time.

Hello everyone,

Thank you GGBet Casino for your assistance with this case.

Recife1902, I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Still waiting, wasn't processed yet.

Just received it, thanks for the help.

Awesome news, Recife1902. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.