GG.BET Casino - La cuenta del jugador fue cerrada.

Ggbet closed my account when I tried to withdraw my money after more than a year of depositing and playing and when I tried to withdraw 140,000 thousand pesos they rejected the withdrawal and without further answers or solutions. This was in January 2025 and to this day I have not received a response from them, they scammed me, they are thieves.

Ggbet me cerró mi cuenta cuando quise retirar mi dinero más de un año depositando y jugando y cuando quise retirar 140000 mil pesos me rechazaron el retiro y sin más respuestas ni soluciones esto fue en enero de 2025 y al día de hoy no tengo respuesta por parte de ellos, me estafaron son unos ladrones.

Dear Tenkoanto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela, good morning, first of all, thank you very much for taking my case into account.

I registered at GGbet Casino on January 7, 2024. All my registration and verification were successful. The games I played were only slots. When I deposited at that time, I received a bonus credit, which I managed to meet the percentage required to make it effective. I even completed half of my winnings. Therefore, I was no longer playing with bonus money; everything was with real money. I have screenshots and backup emails.

Kind regards.

Have a great day..

Hola Petronela buenos días primero que nada muchas gracias por tonar mi caso en cuenta.

Me registre en el casino GGbet el día 07 de enero del 2024 todo mi registro y verificación salió con éxito, Los juegos que ocupe solo fueron tragamonedas. Al depositar en esa instancia tuve un bono acreditado que logre cumplir con el porcentaje que me solicitaban para poder hacerlo efectivo incluso lo complete a la mitad de mu ganancia por lo tanto ya no estaba jugando con dinero del bono todo era con dinero real, tengo pantallasos y correos electrónicos de respaldo.

Saludos cordiales.

Que tenga un exelente dia..

Hi Tenkoanto,

• You mentioned you received bonus credit on your initial deposits and that you "completed half of your winnings," after which you were playing with real money only. Could you please confirm whether you completed the full wagering requirements for that bonus before requesting your withdrawals?
• If you have any terms & conditions or bonus history screenshots showing your wagering progress, that would be very helpful.

If you could forward those details, along with any relevant emails or chat logs, to petronela.k@casino.guru, we can press the casino for answers more effectively.

Thank you in advance for your reply.

Dear Tenkoanto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Petronela, it's a pleasure to greet you again. Sorry for the delay in responding. I responded to your email last Friday.

Regarding your question about the bonus that I had, I would like to tell you that I was looking for the screenshots and email confirming that I had already completed my bonus and the money was already in my real money balance. That was more or less when I had a profit of more or less 65,000 to 70,000 pesos and from that moment on I started to win in several slot games, especially the 16 coins game, which a little while later I achieved a profit of 142,000 and a fraction, so I decided to make a withdrawal of first 100,000 and a few minutes later I requested another for 40,000 and as I mentioned before, both were rejected. The two withdrawals were no more than 10 minutes apart between one and oteo, and as I mentioned, the bonus was already complete and I was playing only with real money at 100%.

I send you my cordial greetings and hope you have an excellent day.

The only screenshots I managed to recover were two unko at the time I won and comokletw the 140,000 thousand pesos and fraction and the other screenshot is when I tried for the first time to withdraw my funds to my bank account where they indicated that the mj bank card was not available even though I had used that same one to make all my recharges and deposits to the casino and when I wanted to withdraw they indicated that it was not possible.

Hola Petronela un gusto volver a saludarla nuevamnete, disculpe la demora en responder. El viernes pasado le respondí por medio de correo electrónico al de usted.

Con respecto a lo que me consulta sobre el bono que tenka, le comento que estuve buscando los pantallasos y correo donde se me confirmaba qué mi bono ya lo había completado y el dinero ya estaba en el mi saldo de dinero real eso fue más menos cuando llevaba una ganancia de más menos 65.000 mil a 70.000 mil pesos y desde ese momento comense a ganar en varios juegos tragamonedas en especial el juego 16 coins lo cual rato después logre una ganancia de 142.000 y fracción por lo que decidi realizar un retiro de primeramente 100.000 y unos minutos después solicite o otro por 40.000 y como le comentaba anterior mente los dos me fueron rechazados los dos retiros no fueron con más de 10 minutos de diferencia entre uno y oteo, y como le menciono el bono ya estaba completo y jugando solo con dinero real al100%.

Le dejo mis saludos cordiales y que tenga un exelente dia. 

Los únicos pantallasos que logre recuperar fueron dos unko en el momento que gane y comokletw los 140.000 mil pesos y fracción y el otro pantallaso es cuando intenté por primera vez retirar mis fondos a mi cuenta bancaria donde me indican que la tarjeta de mj banco no está disponible siendo que con esa misma había realizado todos mis recargas y depósitos hacia el casino y cuando quise retirar me indicaron que no se podia.

Hi Tenkoanto,

Thank you for your detailed information regarding your experience with GGBet Casino. To assist further, could you please confirm:

1. Game History: Do you have access to your complete game history, including the dates, times, and games played, especially around the time you accumulated the ₱140,000 balance? This information will help verify the transition from bonus funds to real money.
2. Previous Withdrawals: Have you had any successful withdrawals from GGBet Casino prior to this incident? If so, please provide details of those transactions.

Understanding your full gameplay and withdrawal history will enable us to present a comprehensive case to the casino on your behalf.

Looking forward to your response.

Dear Tenkoanto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Petronela good afternoon, regarding the last information you asked me, unfortunately I do not have more information nor do I remember the times when I played, what I can assure you is that when I reached 140,000 I was playing at 16 coins, I can also mention that that was the first time I requested a withdrawal as far as I remember since it is not only at the GGbet casino where I played but also in other casinos if I could withdraw money from my winnings without problems, in all the time that I have been playing in online casinos I have never had any problems only in this one which is the ggbet that I had that bad experience that even remembering it makes me helpless and sad to feel cheated and scammed by the GGbet casino.

What I most long for and desire is for you all to help me and try to resolve this unpleasant experience I had with that casino and make this situation public so that other people don't go through the same thing.

I send you my greetings and have a nice day.

Hola Petronela buenas tardes, con respecto a la ultima información que ud. Me consulta, lamentablemente no tengo más información tampoco recuerdo los horarios de los momentos en que juge, lo que si le puedo asegurar es que cuando llegue a los 140.000 estaba jugando en el 16 coins, también le puedo mencionar que esa fue la primera vez que solicité un retiro por lo que recuerdo ya que no es solo en el casino GGbet en el que jugaba también en otros casinos si podía retiraba dinero de mis ganancias sin problemas, en todo el tiempo que llevo jugando en los casinos en línea nunca he tenido problemas alguno solo en este que es el ggbet que tuve esa mala experiencia que incluso al recordarlo me da impotencia y tristeza al sentirme engañado y estafado por el casino GGbet.

Lo que más anhelo y deseo es que ustedes me puedan ayudar y tratar de solucionar esta desagradable experiencia que tuve con ese casino y hacer pública esta situación para que otras personas no pasen por esto mismo.

Le dejo mis saludos que tenga un buen dia.

Thank you very much, Tenkoanto, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.m@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello Petronela, good morning. I want to thank you for all the time, dedication, and help you gave me while you were active on my case. I will now wait for information from your colleague Peter. Best regards, may he be well.

Hola Petronela buenos dias, le quiero dar las gracias por todo el iempo, dedicación y ayuda que ud Me brindo mientras estuvo activa en mi caso ahora esperare la información de su colega Peter, saudos que este muy bien.

Hello Tenkoanto,

I've reviewed your case and understand the situation. I will contact the casino to facilitate a resolution. I'm inviting GGBet Casino to join this conversation.

Dear Tenkoanto,

We would like to inform you that your account has been permanently blocked due to a violation of our Terms and Conditions, specifically Clause 5.5.1, which states:

5.5.1. Each customer can only open one account on the website. Any additional accounts opened by a customer will be deemed duplicate accounts. We reserve the right to close such accounts, request documents from the customer to confirm their identity, and stop any activity on the accounts in question until the customer has confirmed their identity. In the event that a duplicate account has not been used intentionally to carry out activities using multiple accounts by a single customer, and provided that the relevant terms and conditions have not been breached, we may, at our discretion, allow the customer in question to withdraw any funds deposited to a duplicate account, minus any amount previously withdrawn, provided that all bets placed from said account are canceled. In the event that evidence of fraud is discovered, all bets will be voided and the accounts in question will be blocked without any funds being withdrawn.

Please note that the reason for the account block was clearly communicated to you via email, and our support team also provided the same explanation when you contacted them directly.

In accordance with our policies, the block is final, and we kindly ask you not to attempt to create new accounts, as they will also be blocked.

Thank you for your understanding.

Dear Peter,

We weould like to inform you that we have sent you all relevant evidence and internal findings directly to your email address for your review.

Please feel free to reach out if you require anything further.

Best regards,

GG.BET Team

Thank you, GGBet Casino team for your email and evidence.

Dear Tenkoanto,

We reviewed the evidence provided by the casino, and I'm afraid I won't be able to help you with this one. The evidence suggests that you opened multiple accounts in the casino, which is against the rules. Unfortunately, we have no other choice but to reject your complaint. I can only recommend opening one account per casino to avoid this kind of trouble in the future. If you disagree with our decision, please turn to the casino's licensing authority (https://casino.guru/licensing-authorities/curacao-license). I wish I could be of more help.

Best regards,

Peter