GG.BET Casino - La cuenta del jugador ha sido cerrada.

Blocked my account when i tried to withdraw funds.. Deposited today almost €500 and had left about €200 on my account.. when tried to withdrawn my acc has been blocked because of multiple account which is not true at all.. ad as I can see Im not the only one with this issue like... this is the email I got after block:

Hello!

It was discovered that you had registered and used more than one account on our website. 

This is a direct violation of GG.BET Terms and Conditions. Because of that, your account was blocked. 

 ● You may no longer play on our website.

● Funds, if there are any, will remain on the account without possibility of refund.

● Please, do not attempt to register a new account, it will be blocked as well.

GG.BET Team 

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with an active bonus?
• Could you please share with me the communication exchanged between you and the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear colapss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent you an email a few days ago with everything that was requested.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear colapss,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a GGBet Casino representative to join this conversation and participate in resolving this complaint.

Dear GGBet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hello everyone! 

Dear colapss,

Our security team has carefully reviewed your activity and found that more than one account was registered and used under your name on our website.

As we mentioned in the email we sent you earlier, your account has been blocked because this activity violates our policy, which allows only one account per player. These rules are in place to ensure fairness and security for all of our users.

Please feel free to contact us here or through the live chat on our website - our team will gladly review the case with you and make sure you have all the information you need.

Dear Stefan,

We completely understand that this situation may raise questions, and we will be happy to provide any additional details or clarifications confidentially.

Thank you for your understanding and cooperation!

Dear GGBet Casino,

Thank you for your response and the information you have provided.

Could you please provide us with a more detailed statement via email communication? You can send it to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

Hello Stefan,

We have additionally reached out to you via email and shared the necessary details regarding this case.

We would appreciate it if you could review the information provided.

Dear colapss,

We were able to review the evidence, and it appears that you have created multiple accounts. This behaviour is strictly prohibited, and we believe that the casino acted within its terms and conditions.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.