GG.BET Casino - La cuenta del jugador ha sido cerrada debido a un problema de registro.

Dear GG BET support Team,

I hope this message finds you well. I am writing to address an issue regarding my account. It appears that my account has been banned due to a duplicate registration. However, I would like to clarify that the registration in question was made by my twin brother, who shares the same name as me.

We are two separate individuals, and the registration that led to the ban was made by him, not me. I kindly request that you review the situation and reconsider the ban placed on my account, as I have not violated any terms or conditions.

I also have a balance of 400,000 HUF in my account, and I am unable to access it at this time. I would greatly appreciate your assistance in resolving this issue so I can regain access to my funds.

Please let me know if any further information is required to help clarify this matter.

Thank you for your time and assistance. I look forward to your prompt response.

Best regards,

Csizmazia D*****

Hello drnishere,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Does your twin has the same name and surname as well?
• Is there any way to prove that the account was not created by you or that you have a twin brother?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hy ,

1: about two years ago or one year i dont remeber exactly

2 : Yes,and we live in the same house so the ip is same

3: no , and yes

4: today , they thel me they cant unbann my account and i cant withdraw so i lost 400.000 huf .. thank you for your help

Dear Drnishere,

I hope you're doing well.

Could you please confirm if you and your twin brother have ever used the same device to access the casino account?

If possible, kindly provide relevant documentation to support your claim, such as an ID or any other official document for both of you. You may forward this information to nikolas.b@casino.guru for further review.

Looking forward to your response.

Best regards,

Nick

Dear drnishere,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.