GG.BET Casino - La retirada del jugador se retrasó repetidamente.

Good afternoon, please if you could help me with my case, I am having problems with my withdrawal (Casino gg.bet). I have been waiting for 15 days, and they just tell me to try a different payment method. I have already tried 3 e-wallets as suggested by the support area, but I wait the 5 business days indicated in their withdrawal process, and in the end, they reject my request. All they inform me is "rejected due to temporary technical reasons," which is starting to feel like a joke.

Buenas tardes , por favor si pudieran ayudarme con mi caso tengo problemas con mi retiro (Casino gg.bet), llevo 15 dias esperando y solo me dicen que pruebe con una forma de pago distinta , ya eh probado 3 billeteras electronicas a sugerencia del area de soporte , espero los 5 dias habiles que indica su proceso de retiro y al final rechazan mi solicitud , y lo unico que informan es " rechazó por motivos técnicos temporales " , ya hasta parece una burla .

Dear ROKY,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re experiencing with your withdrawal from GGBet Casino.

To better understand your situation and assist you effectively, could you please provide some additional details:

• Could you specify which e-wallets you have tried so far, and whether you received any specific error messages or notifications when the requests were rejected?
• Have you tried using other payment methods besides e-wallets, such as bank transfers or credit/debit cards? If so, what was the outcome?
• Have you completed all necessary identity verification steps required by the casino for withdrawals?

If you have any other relevant communication or additional screenshots, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, ROKY, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear ROKY,

My name is Romi, and I will be assisting you in solving this case. 

I would like to invite GGBet Casino representative to join this conversation. 

Dear GGBet Casino, could you please provide more information about this case?

Looking forward to your reply.

Best regards,

Romi

Hello!

Dear ROKY,

We apologize for the long wait and any inconvenience caused. Your latest transaction, "1372adcc-e71e-4a7b-9d1a-f5cb1a5d36ab," for the amount of 1204.81 PEN, has been successfully completed.

Thank you for your patience.

Best regards.

Dear CasinoGuru team, thank you for cooperation!

Good afternoon ,

I appreciate your attention, I just checked the deposit and it is in compliance.

Miss Romi is also very kind for interceding in my case.

Without anything else in particular, I say goodbye, thank you very much.

Buenas tardes ,

Agradezco la atencion , acabo de revisar el deposito esta conforme .

Srta Romi igualmente muy amable por intercender en mi caso .

Sin otro en particular me despido , muchisimas gracias .

Hello GGBet Casino, and thank you for your cooperation.

Thank you, ROKY, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards to all,

Romi