GG.BET Casino - La solicitud de autoexclusión del jugador es ignorada.

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Dear lifewayz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I have reviewed the general terms and conditions, and this is what I found:

5.5.3. You may at Your own discretion choose to self-exclude Yourself from playing any games on the Website for an indefinite period of time. In order to do so, You need to contact our Support Service. Should you wish to reopen your Account after self-exclusion for an indefinite period of time, You will be able to do so following 24 (twenty-four) hours cool-off period before You may resume to play games. You will be able to reopen your Account by contacting Support Service to make the request for reopening the account. Once Your Account is re-opened in accordance with the procedure described herein, You shall be responsible for any losses that ensue thereafter as a result of Your continued use of Your Account and shall in no case be refunded by us. No Accounts may be reopened or reactivated in cases of gambling addiction.

5.5.4. Permanent account blocking is exclusively available for customers who are diagnosed with or have any symptoms of gambling addiction. Such customers should contact our Customer Support team using the feedback form to request this service. After thorough review and approval, the account will be permanently blocked and any existing funds will be refunded. Any attempt to open a new account thereafter will be regarded as a breach of our terms and handled in accordance with rule 5.5.1 of this agreement.

In order to better understand your situation and assist you effectively, please answer the following questions.

• Is your account still open? If not, when was it closed?
• Please forward all account closure requests, along with the casino's response to jean.s@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution. It's essential to have a complete understanding of the situation to ensure that we can address your concerns effectively. Thank you.

Best regards,

Jean

Hi Jean,

Correspondence with GG Bet has been emailed to you.

Kind regards,

[redacted]

Could you please clarify when your account was closed?

Please forward me the complete email threads containing your communication with the casino's customer support from your email from December 13, 2026, onwards. Please do not send screenshots or PDF files, but the original, uncropped email messages instead.

Dear lifewayz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru