GG.BET Casino - La verificación de la cuenta del jugador está retrasada.

I am having significant issues verifying my account with GGBet. They are requesting photos of a bank card that has expired and been destroyed. I have already provided my current active card, my ID, and a selfie with these documents.

​Despite explaining that the old card is no longer in my possession, the support team refuses to accept my current documentation or alternative proof from my bank. This is preventing me from accessing my funds. I am requesting that GGBet accepts my current bank statement as proof of ownership for the previous card and completes my verification

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Has the casino provided any clarification regarding their request for a photo of your expired card?
2. Have you successfully completed the KYC verification process at this casino?
3. Which card did you use for your deposits to this casino? Was it the expired card?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Kman1849,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru