Gioco Digitale Casino - La apuesta del jugador ha sido anulada.

Hi, I have a problem with digital gaming, I made a 1000 euro bet at live Blackjack, it was not accepted so the game session did not start, but once I left the table the 1000 euro were gone ...

they tell me that they are stuck in the game session .. it had already happened to me and it took more than a month to see them again and a lot of effort .. can you help me?

thank you

Salve,ho un problema con gioco digitale,ho fatto una puntata al Blackjack live di 1000 euro,non è stata accettata quindi la sessione di gioco non è partita,una volta uscito però dal tavolo i 1000 euro erano spariti...

mi dicono che sono bloccati in sessione di gioco..mi era già capitato e ci è voluto più di un mese per rivederli e tanta fatica..potete aiutarmi?

grazie

Dear Fabrizio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that money you bet hasn't been returned to your balance? Have you followed the advice of the casino to clear cookies, log out and log in, etc.?

Additionally, if there is any other relevant communication between you and the casino (except for the attached screenshots), please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, yes, I followed their instructions, even uninstalled the app and re-downloaded but nothing ... if I go to the game LOG in fact you don't see my bet but the money was gone once I left the table

Salve,si ho seguito le loro indicazioni,anche disistallato l app e riscaricata ma nulla...se vado nella LOG di gioco infatti non si vede la mia giocata ma i soldi una volta usciti dal tavolo non c’erano piu

Excuse me kristina, besides the casino in this regard is not playable, but it is a digital casino game

thank you

Mi scusi kristina,inoltre il casinò a riguardo non è giocagile,ma è giocodigitale casinò

grazie

Thank you for your reply, Fabrizio. Could you please confirm that the casino is now correctly set?

Have you informed the casino that these suggestions didn't help? Has the casino already started the investigation of stuck funds?

Yesterday they told me that the problem was solved, but nothing ... so I resented them and they told me that they made a new report but always with unclear and hasty answers .. yes the casino is now set correctly.

Si ieri mi hanno detto che il problema è stato risolto,ma nulla ...quindi li ho risentiti e mi hanno detto che hanno fatto una nuova segnalazione però sempre con risposte non chiare e frettolose..si il casinò ora è impostato correttamente.

In this case, I would recommend that we wait at least one more week to give the casino enough time to investigate the issue. I will leave this complaint opened, and if there is no development within the next 7 days, we will intervene. Please, keep us updated in the meantime. Thank you in advance for your patience.

Ok fine.

a thousand thanks

Ok va bene.

grazie mille

Dear Fabrizio,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Good morning ... this morning they promised me that by the end of the day I will have my money ...

appearance

Buongiorno...questa mattina mi hanno promesso che entro fine giornata avrò i miei soldi...

aspetto

Thank you for the update. Please, let us know if there is anything new so we can proceed with this complaint accordingly.

This morning I got my money back ... I had lost hope but everything went fine !!

a thousand thanks!

Questa mattina ho ricevuto in dietro i miei soldi...avevo perso la speranza ma è andato tutto a posto!!

grazie mille!

Awesome news, Fabrizio. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.