Glory Casino - El problema del depósito del jugador está retrasado.

I made a deposit, but when typing the amount I was going to deposit, I added an extra number that didn't correspond to the actual total deposited. I've been making a claim for over 20 days and nobody has resolved it.

Hice deposito del dinero pero al tipear el monto que iba a depositar agregué un numero mas que no correspondía al total real depositado, llevo mas de 20 días haciendo el reclamo y nadie me lo soluciona

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Dear Yasan,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Glory Casino. I’m afraid I will need more information regarding your problem.

• Please could you elaborate?
• Do I understand you deposited more than you intended? How did you notice the mistake?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

The specific issue is that for the 7900 deposit, when I pressed the deposit button, I entered 79000 in the initial setup, and for the 5000 deposit, I entered 5003. When making the deposit, I didn't realize the error and, following the usual procedure, I sent a deposit of 7900 pesos and 5000 pesos respectively from the bank. These were deducted from my bank account but never appeared in my casino account. I filed numerous complaints pointing out this problem, but I never received a response. To make matters worse, their customer service has inconvenient hours for Argentina, and even when I tried to contact them during their operating hours, they didn't respond immediately. Therefore, I didn't even receive confirmation that they would review my case—nothing at all.

El tema concreto es que para el deposito de 7900, cuando pulse el botón depositar en el.armado inicial puse 79000, y en el caso de los 5000 puse 5003, al momento de realizar el deposito no me di cuenta del error y siguiendo con la operatoria habitual desde el banco envié un deposito de 7900 pesos y 5000 pesos respectivamente que se descontaron de mi cuenta del banco pero nunca ingresaron en la cuenta del casino, realice un montón de reclamos mostrando este inconveniente pero jamás tuve una respuesta, y para colmo la asistencia tiene horarios complicados para Argentina y así y todo tratando de contactarlos en los momentos que están activos no responden inmediatamente, por lo cual no tuve ni siquiera respuesta de que iban a revisar mi caso, nada.

Thanks for your reply.

Could you please share proof of the deposit and any subsequent communication between you and the casino so I can review the situation?

Send the information to my email at tomas@casino.guru

Thanks in advance for your reply and cooperation.

Dear Yasan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good day, I am sending the deposit slips I have; conversations with them are difficult due to their business hours.

Buen día envío los comprobantes que poseo de deposito, las conversaciones con ellos debido al los horarios de atención son complicadas

Thanks for your reply.

Do you have any record of the transaction of 79000 being initiated in the casino's system? Do I understand correctly that the transaction doesn't appear anywhere in the records of the casino?

Are the other rejected deposits relevant to the case from your point of view?

Please let me know.

Good day, I didn't take a screenshot of the 7900 deposit and when I wanted to do it it was gone. On the other hand, the rejection of the 5000 pesos before the last one that appears first was because I canceled the deposit before making it from my virtual wallet.

Buen día no saque captura del deposito de 7900 y cuando quise hacerlo ya no estaba, por otro lado el rechazo de los 5000 pesos anteriores al último que es el que aparece primero se dio porque anule el deposito yo antes de hacerlo desde mi billetera virtual.

Thanks for the explanation.

Please share your communication with the casino, making an effort to resolve the situation.

Post screenshots here or send the information to my email at tomas@casino.guru

Dear Yasan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru