God Of Casino - La solicitud de cierre de la cuenta del jugador se ha retrasado.

Ladies and Gentlemen

Since January 1st, 2026, I have been trying to have my account at the above-mentioned casino closed due to gambling addiction. I have already sent several emails, but these have gone unanswered. Unfortunately, between January 5th and today (January 13th, 2026), I deposited and lost approximately €1720. So far, I have not received any notification from the casino regarding the account closure. Please help me.

Sehr geehrte Damen und Herren,

seit dem 01.01.2026 versuche ich nun schon mein Konto bei obigem Casino aufgrund einer Spielsucht zu sperren. Ich habe bereits mehrere Emails geschrieben, diesen blieben jedoch unbeantwortet. Leider habe ich vom 5.1 - heute (13.1.26) ca 1720€ eingezahlt und verloren. Bisher habe ich keine Nachricht vom Casino erhalten wegen der Sperrung. Bitte helfen Sie mir.

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Dear clemens1992,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please confirm whether you still have access to your gaming account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila G.

Thank you for the quick response. I have just sent all the requested documents by email.

Kind regards

*******

Vielen Dank für die schnelle Rückmeldung. Ich habe alle geforderten Unterlagen soeben per Mail gesendet.

freundliche Grüße

*******

Dear clemens1992, thank you for the forwarded emails. Could you please send me the deposit receipts as well?

Thank you for your patience and cooperation.

Is it sufficient if I send you my credit card statement? Best regards

Reicht das, wenn ich Ihnen meine Kreditkartenabrechnung rüberschicke? Viele Grüße

Dear clemens1992, thank you for your response. Feel free to send any document covering your deposit history for the relevant period.

Best regards,

Attila

I have sent all the necessary documents by email. I hope we can find a solution together.

Ich habe alle erforderlichen Unterlagen per Mail geschickt. Ich hoffe, dass wir gemeinsam eine Lösung finden.

Have you received my documents?

Haben sie meine Unterlagen erhalten?

Dear clemens1992,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear clemens1992,

I am sorry to hear about your problem with God Of Casino.

I will now try to contact a God Of Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a God Of Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

Thank you very much, I sincerely hope that a representative will join.

Vielen Dank, ich hoffe sehr, dass sich sich ein Vertreter anschließt.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear clemens1992,

I have repeatedly tried to contact the God Of Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Igor