God of Coins Casino - La verificación de la cuenta del jugador se retrasa sistemáticamente.

today I am 100% sure that verification and withdrawal from this casino is not physically possible.

the rude way this company verifies is something impossible, I've been playing for 15 years and I've never encountered anything like this, this is the first time I've seen that it's impossible to verify an account, they're doing everything in their power to make it 100% impossible, I've been trying to do it for many days, I've sent many documents + screenshots, every time they were rejected dosc I had to explain many things to them, today I'm 100% convinced that this casino's operation is a scam, and account verification can never be successful.

1: kyc via external kyc provider sumsub, = done

account kyc aprovved,

2: after requesting balance withdrawal, withdrawal rejected and asked for proof of payment and address confirmation, = done, account verified

next payment was rejected again

3: proof of source of wealth and some weird form that no other hazard company uses.

I sent them a certificate of ownership of the company, it was approved, I made another withdraw which was again rejected.

To sum up : they accepted my kyc account three times, but after I requested the withdrawal they every time rejected it and asked for more documents ( which in itself is suspicious)

they demanded a document that does not exist, I do not know by what right they demand a cryptocurrency purchase document from the last 3 months, from what source would I even buy cryptocurrency in the last 3 months, cryptocurrencies are something that can be stored on hot or cold wallets and exchanges for many years, it can also be withdrawn from other casino companies.

Well, I haven't bought any cryptocurrency in the last 3 months, a year or even 5 years, and I have no obligation to do so.

Casino.Guru imagine the situation: I can have funds e.g. on a ledger, or another wallet, I can have cryptocurrencies there that I have been keeping for years and used to deposit in this casino, according to people working in this casino such funds do not belong to me? have you ever seen anything so stupid anywhere?

according to people who deliberately make verification difficult or even impossible, the purchase of cryptocurrency should be shown on the bank statement, this is absurd and impossible because anyone who knows how cryptocurrency works knows that it is not possible to top up a cryptocurrency wallet from a bank.

The employees of this company are so insolent that they would like to trace the entire movement of cryptocurrency from beginning to end and they are putting players in front of things that are impossible to prove, the specification of cryptocurrency is such that it is not linked to personal data

In general, any player who deposits funds into casinos from this network with cryptocurrency has a high chance of encountering a special verification that will prevent the account from being verified, and the casino will illegally misappropriate funds from cryptocurrencies, these casinos should not accept cryptocurrency deposits because it is not possible to link cryptocurrency to personal datamost casinos understand this, however there are scammers like the casino network that godofcoins belongs to who will use this to rob players.

Anticipating your questions Casino.Guru, I know perfectly well how important KYC is and I know perfectly well what it is, I have been playing online gambling for 20 years, I have carried out hundreds or thousands of KYC, but I assure you that what the people responsible for verification in these casinos do has nothing to do with real KYC - it is a premeditated refusal to verify the player and close the account, I have the same situation in their twin casino Spinmama, they also require things that do not exist and that I do not have to have.

I will add one more fact godofcoins casino, Spinmama is not an independent casino, it is part of the Terdersoft B.V. Casinos group, they are also associated with Uno Digital Media B.V.

is under the same management and these people are responsible for the activities of these casinos, recently I noticed that all my accounts verified a long time ago in this group of casinos ( ninecasino, betonred, jokabet, kinghills, zumospins etc) were closed by decision of the administration without giving a reason.

They were closed with a zero balance, the reason is simple, I was not a profitable player, the casinos paid me much more than I deposited, so they decided to close my accounts and go after me in two new casinos where I created accounts godofcoins and Spinmama, the result of this is the inability to pass verification, please understand that this is not about any documents but only that I am probably on the blacklist of this group and they will never allow verification in their new casino.

Dear tyraxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you better and clarify your situation, could you please provide us with some additional information?

• Can you specify the cryptocurrency that you are trying to verify, or the specific methods you used to deposit?
• How many crypto deposits have you made into this casino?
• Have you deposited using crypto only, or have you also used fiat payment methods (e.g., cards, bank transfers, e-wallets)? If so, can you specify which ones?
• Would you be willing to share redacted screenshots of the casino's responses, showing the specific document requests and rejections? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

a moment ago a person on live chat wrote to me that they currently need:

Konrad, To proceed with your request, we kindly ask you to upload a cryptocurrency wallet statement in PDF format, showing all incoming and outgoing transactions for the last 3 months.

✅ The statement must include:

Your full name or wallet ID

The wallet address

A clear list of transactions (top-ups, withdrawals, etc.)

The date range covering the past 3 months

Please make sure the file is in PDF format and clearly visible.

ANY cryptocurrency wallets do not contain personal data, because it is only an address in the blockchain to which the owner has the seed and can transfer it between many types of crypto wallets, for this reason it is impossible to link it to personal data, these people are getting something mixed up, they probably do not see the difference between a crypto wallet and a bank account,

maybe they confuse cryptocurrency wallets with cryptocurrency exchanges (they contain personal data) but this is completely different and no one uses cryptocurrency exchanges for casino deposits because the funds are sent to from main hot wallet of the exchange (not from the player's address) with thousands of other transactions per hour, and in the event of a lost transfer, a complaint is almost impossible.

in this case, it is clear that a casino like godofcoins should not accept crypto deposits because there is no way to verify the holder of the crypto address.

I wouldn't use cryptocurrency if I knew the casino allowed crypto deposits but didn't allow verification of the crypto payment method, I would simply use a different method, accepting crypto deposits by the people running this casino is a scam.

legal and regulated companies cannot accept crypto, due to the impossibility of verifying the owner of the address.

Offshore company gambling with licenses for Curacao, Comoros etc accept crypto but do not make problems in the case of withdrawal for crypto because they know that verification in the case of crypto is done differently, 

But as you can see, a new model of fraud has also been created, offshore companies such as godofcoin or the entire Terdersoft B.V. which willingly accept crypto but in the case of burdensome verification will prevent verification due to the specification of cryptocurrencies and the lack of connection of crypto with personal data.

Thank you very much, tyraxx, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you tyraxx for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask God of Coins Casino for their help in resolving this complaint. We would like to know what the issue is with the verification and what we can do to help the player receive their winnings.

Thank you!

Hello!

We would like to clarify that cryptocurrency verification is no longer required.

To proceed with the verification process, we kindly request standard Source of Wealth documentation, such as a tax declaration covering a period of three months.

Please upload the relevant document to your casino verification page, and we will review it as promptly as possible.

Thank you for your understanding.

Best regards,

God of Coins Casino

I added only one accounting document KpiR, ​​i.e. the book of revenues and expenses, on the website in the verification section there was no possibility to add more documents because automatically after adding this document the verification checkmark changed to green.

so at the moment, in this place of verification i added certificate generated from the government website about conducting business activity and KpiR are added - this is the basic accounting document.

Dear tyraxx, Thank you very much for the update. We will keep this complaint open until you confirm your verification has been successful. Please keep me informed about any further developments.

there was no option to add more documents on the godofcoins website, so I sent them in response to the latest email to the casino

in the email I sent a certificate from the government about conducting business activity, KpiR according to PIT for 2025, and 5 separate tax declarations for the months of January, February, March, April, May.

Dear tyraxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't know, my account wasn't verified, after sending the documents on June 20 I didn't receive any response.

Thank you for the update tyraxx.

Dear God of Coins Casino representative, can you let us know about the current situation with the player's verification? Is there anything else that needs to be provided to proceed with the verification? Thank you in advance for your clarification!

Dear tyraxx,

We would like to inform you that your account has been closed in accordance with Clause 10.3 of our Terms and Conditions, following an administrative decision.

A refund of your remaining balance will be initiated. Please note that we have already sent an email requesting the necessary payment details in order to process the refund. As soon as we receive your response with the required information, the refund will be initiated.

Thank you for your understanding.

Best regards,

God of Coins Casino

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tyraxx,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter