Gold Casino - La cuenta del jugador está en la lista negra.

I created my user account, uploaded the funds, and everything was fine up to that point. However, when I try to log into a game, it won't let me and says my account is blacklisted. I filed a complaint there, but they haven't responded since yesterday.

Yo cree mi usuario hice la carga y hasta ahí todo bien, cuando quiero entrar a algún juego no me deja y me dice que mi usuario entro en lista negra, hice la queja ahí mismo pero no me responden desde ayer

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gold Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please share any screenshots so we may better understand what the situation looks like from your point of view?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you activate and play any bonuses in the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Maite.14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru