Goldbet Casino - El jugador experimenta retrasos en el acceso a los fondos.

I made a deposit and was able to withdraw to a SEPA account. Now I made a withdrawal of €60 to SEPA and it was pending, so I rejected it and withdrew it to my card, the same card ending in 1452 that I deposited with. I have photos and proof.

Well, the casino won't let me access my account and they sent me an email saying the withdrawal must be in my name, etc. etc. I'm contacting support via Telegram and email and they're all giving me the runaround.

According to statistics, winning is quite difficult or impossible, and it's always the same story: when you win, they put obstacles in your way, silly laws and countless other impediments.

I demand the reinstatement of these [items/items/etc.] or I don't understand why the police aren't closing down or sending these "legal" criminals to jail.

E depositado y e podido hacer un retiro a cuenta SEPA, ahora hice un retiro de 60€ a sepa y estaba pendiente, por lo cual e rechazado y e retirado a mi tarjeta , la misma tarjeta acabada en 1452 que e depositado tengo fotos y pruebas.

Pues bien el casino no me permite entrar en la cuenta y me an mandado un email diciendo que el retiro debe ser a mi nombre etc etc estoy contactando con soporte de Telegram y vía email y son todos largas.

Bastante difícil o imposible es ganar según estadística y siempre es la misma historia, cuando ganas te ponen trabas tonterías leyes y un sinfín de trabas para ello.

Solicito el reintegro de estos o no entiendo que hace la policía que no cierra ni manda a la cárcel a este tipo de criminales "legales".

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Do I understand correctly that you received winnings from this gambling establishment once in the past?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

I completely understand, it must be frustrating for you too. I've sent all the evidence to your email. My question is, why is this casino, violating terms and not responding to complaints, still open?

And like this one, hundreds more, openly stealing, and even worse, not being imprisoned and having their accounts frozen for life?

Entiendo perfectamente, debe ser frustrante para vosotros también, e mandado a su correo todas las pruebas, mi pregunta es por qué este casino violando términos y no contestando a reclamaciones sigue abierto?

Y como este cientos, que hacen abiertos, robando y más aún que hacen que no están presos y con sus cuentas embargadas de por vida.?

Dear Fander89,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.