Goldbet Casino - La cuenta del jugador está bloqueada por un problema de duplicación.

I deposited €20 into my Goldbet account and won €400 in real money. To withdraw the money, they asked me to verify my KYC, which I did and it was approved. I went to withdraw the €400, but they blocked my account because they said it was a duplicate, which is false. Everything was in my name and verified with the documents they requested. I've been trying to contact them for a week now and haven't received any kind of coherent response.

Deposite 20e. En la cuenta q tenia en goldbet y obtuve un premio de 400e. En el saldo real y para retirar el dinero me pidieron verificar el KYC lo verifique y me lo aprovaron y fui hacer la retirada de 400e la hice y me bloquearon la cuenta porque decian q era duplicada cuando eato es falso lo tenia todo a mi no.bre y todo verificado con los documebtos q me.pedian y llevo 1 semana intentando co.unicarme con ellos y no recibo ni gun tipo de respuesta coherente

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Dear Gc513f,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand your situation.

• Is there any chance that someone in your household, or someone with whom you share an internet connection, has also created an account at this casino?
• Have you used any shared device or shared internet connection to access your casino account?
• Did you accumulate your winnings with or without an active bonus?
• Which games did you play to accumulate the winnings you are trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika