Goldbet Casino - La cuenta del jugador ha sido bloqueada.

They blocked my account and rejected a withdrawal I had in process of $180 USD. The reason they gave me is that I supposedly have multiple accounts, which is a complete lie.

I registered and verified my account at this casino over a year ago and have deposited from my personal account at least 5 times. This wasn't my first withdrawal; I had already withdrawn twice and hadn't had any problems until today.

I managed to complete this withdrawal I had in process using a bonus I unlocked. I don't know if that's what this casino didn't like and decided to block me rather than pay my withdrawal.

I've attached screenshots of the evidence I have, from the conversations and emails we've exchanged. I should mention that everything is in English since this casino doesn't have support in Spanish.

It only allows me to upload 5 screenshots in the complaint, I tried to upload the most important ones.

1st. It's from the withdrawal I was processing before I was blocked.

Second, it's a screenshot showing a previous withdrawal that was successfully processed, proving that it wasn't my first withdrawal.

3rd. It is the email where they notify me that my withdrawal was rejected and all the reasons why they blocked me, all of which are false.

4th. It is a screenshot of an email that the casino sent me notifying me that my deposit had been successfully completed; I made that deposit months ago from my personal account.

I must mention that my account was verified with my real data, with my INE, proof of address, proof of life, my personal email and cell phone number all verified and linked.

Me bloquearon mi cuenta y rechazaron un retiro qué tenía en proceso de $180 USD, el motivo que me dieron es porque según tengo múltiples cuentas, lo cual es una total mentira.

Me registre y verifique hace más de un año en este casino y he depositado desde mi cuenta personal por al menos 5 veces y este no era mi primer retiro, ya había retirado en 2 ocaciones y no había tenido ningún problema hasta hoy.

Este retiro que tenia en proceso lo logre con un bono que logre liberar, no se si eso fue lo que no le allá gustado a este casino y decidieron mejor bloquearme, que pagarme le retiro.

Les adjunto capturas de pantalla de la evidencia que tengo, de las conversaciones y correos que hemos intercambiado, debo mencionar que todo está en inglés ya que este casino no tiene soporte en español.

Solo me permite subir 5 capturas en la queja, trate de subir las más importantes.

1ra. Es del retiro que estaba procesando antes de que me bloqueraran.

2da. Es una captura donde se observa un retiro anterior que se había proceso con éxito, demostrando que no era mi primer retiro.

3ra. Es el correo donde me avisan que mi retiro fue rechazado y todos los motivos por los cuales me bloquearon los cuales todos son falsos.

4to. Es una captura de un correo que el casino me envió avisándome qué mi deposito se había logrado con éxito, ese deposito lo hice meses atrás desde mi cuenta personal.

Debo mencionar que mi cuenta estaba verificada con mis datos reales, con mi INE, comprobante de domicilio, prueba de vida, mi correo personal y número de celular todo verificado y vinculado.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Are you aware of having opened multiple accounts at Goldbet Casino?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

I don't have many screenshots of my Goldbet account because it never crossed my mind that they would block me and I wasn't prepared.

The screenshots I'm showing you are:

1st. The withdrawal that I had in process before my account was blocked

2nd. It's a withdrawal I made a month ago, I think, which was successful.

3rd. It's an email from Goldbet confirming a deposit I also made some time ago.

I'll say it again, I had been registered with Goldbet for over a year and had never had any problems.

No tengo muchas capturas de pantalla de mi cuenta en goldbet, porque jamás me pasó por la mente que me fueran a bloquear y no estaba prevenido.

En las capturas les estoy mostrando:

1ro. El retiro que tenia en proceso antes de que me bloquearán la cuenta

2da. Es un retiro qué hice 1 mes atrás creo el cual se logró exitosamente.

3ra. Es un correo de goldbet confirmando un deposito qué hice también tiempo atrás.

Lo vuelvo a repetir, llevaba mas de 1 año registrado en Goldbet y nunca había tenido ningún problema.

Dear Player,

Unfortunately, I would like to inform you that since this casino has 55+ cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have failed, as the complaints have grown in number. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint at any time.

Best regards

Attila