Goldbet Casino - La cuenta del jugador ha sido cerrada sin explicación.

I only have one account with this provider and I made a profit of 14800 euros with real money, i.e. no bonus money. Everything went well, depositing etc., no problems. Then I wanted to withdraw and it started. There were only 3 withdrawal options, 2 of which were crypto and a visa card. I chose Visa. Then it said I had to do KYC verification. OK, I did that and that was approved. So I tried again to withdraw 1800 euros, which is the daily maximum amount, and my account was promptly blocked with the statement that I had several accounts. I immediately responded to the email to say that this was not the case, however.

I haven't received an answer since Friday

I am desperate please help me

Ich habe nur ein Konto bei diesem Anbieter und habe dort mit echtgeld also keinem bonus Geld einen Gewinn erzielt von 14800euro soweit alles gut einzahlen usw ging ohne Probleme dann wollt ich auszahlen und schon ging es los nur 3 Auszahlung möglichkeiten 2 davon krypto eine visakarte ich entschied mich für Visa dann hieß es ich muss kyc Verifizierung machen ok auch das gemacht und auch das war genehmigt ich also wieder versucht 1800 euro was der tägliche max Betrag ist auszuzahlen und prompt war mein konto gesperrt mit der Aussage ich hätte mehrere Konten ich habe sofort auf die mail reagiert das das nicht so ist jedoch

bekomme ich darauf seid freitag keine antwort

Ich bin verzweifelt bitte helft mir

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello

Nobody in my household has an account there and I passed the KYC without any problems

I will send screenshots immediately

Hallo

Niemand aus meinem Haushalt hat ein Konto dort und die kyc hab ich problemlos bestanden

Screenshots sende ich sofort

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Diesusi,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from Goldbet Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

That said, I’ve already contacted their team through an alternative channel, forwarding the details of your issue along with an invitation for them to create a representative account on our platform. I’ll keep you informed here as soon as I receive any updates.

Thank you for your understanding and patience.

Best regards,

Kubo

That's very kind of you. I still haven't been able to reach anyone there and I'm starting to think I've been massively scammed.

I hope so much that they can achieve something because I need the money more than urgently and that is the only reason I played at all out of sheer desperation and now everything seems lost

Thank you for trying to help me

Das ist ganz lieb von ihnen ich habe weiterhin niemanden erreicht dort und glaube langsam ich würde massiv betrogen.

Ich hoffe so sehr das sie etwas erreichen können denn ich brauche das Geld mehr als dringend und nur deshalb habe ich überhaupt gespielt aus purer Verzweiflung und jetzt scheint einfach alles verloren

Danke das sie versuchen mir zu helfen

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Diesusi,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

If the casino does not display the license badge on their website, the only available option is to contact the regulator directly via their official contact form and inquire about possible next steps. When doing so, please state that you are unable to submit a complaint as outlined in the AOFA rules because the casino has removed the validator from its site. I recommend keeping your message as brief as possible, since the regulator explicitly states that complaints or disputes submitted via this form will not be reviewed. However, they should still address the situation when a casino prevents players from filing an official complaint.

You can access the contact form here: https://anjouangaming.com/contact/

If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at jakub.m@casino.guru.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Kubo