Golden Crown Casino - El jugador cree que el reintegro se ha retrasado.

Hello, I think what I'm going through all this morning with this casino has never happened to me!!!😡😡😡😡 You have to believe me.. they are asking me for a thousand documents in different ways.. I have attached 53 files to the account until this evening and you have to believe me!!!😡😡😡 After I attached all the documents (documents that with DAMA NV casinos I HAVE NEVER HAD ACCOUNT VERIFICATION PROBLEMS!!) This casino is the only casino that asks for absurd photos!! Let's start from the assumption that as proof of residence I had attached an electricity bill from September 6th. They rejected it 5 times and giving me the reason that the document must be less than 90 days old (that is.. damn it's been 30 days 😡😡😡) I explained it to them in chat with 5 different operators and then later they realized that they made a fool of themselves.. in the meantime the hours passed.. and in any case they rejected this bill and in the end I had to log in to the Ministry of the Interior's website and download the certificate of residence.. let's move on.. then they asked me for the photo of the prepaid card and I had attached the screenshot of the home banking with the card on display.. they rejected it another 6 times even though I had explained in chat to 5 different operators that I didn't have the physical card but only the VIRTUAL one from HYPE bank.. then they asked me for the bank statement with my deposit and the card number visible.. I explained to them My bank won't even send the owner a statement with the card numbers visible. But I attached the statement with proof of my deposit and this went on for another 3 hours. Then they asked me for a selfie with my ID and a piece of paper in my hand that said "Hello GoldenCrown and today's date". I sent it to them 3 times and they rejected it another 3 times, saying the document wasn't legible. I contacted the chat for the tenth time and explained to the operator that I have a physical problem where my hands are shaking and it was normal that the photo wouldn't be very clear! In the chat, I asked the operator if I could tape the document to the paper and he said yes. So I took yet another selfie with the document taped to the paper and they rejected it for the umpteenth time. I received the 50th email and they told me the photo wasn't good because I have to hold the document in one hand and the paper in the other. UNBELIEVABLE!!! 😡😡😡 A TOTAL SHAME, BELIEVE ME!!😡😡😡 Now I sent him this selfie (yet another one) with a document in my right hand and a sheet of paper in my left.. Now let's see what happens!!!😡😡😡 I kindly ask for your kind assistance in this matter. Thanks in advance..

Salve, penso che quello che sto attraversando tutto oggi da stamattina con questo casinó non mi è mai successo!!!😡😡😡😡 Mi dovete credere.. mi stanno chiedendo mille documenti in modi diversi.. ho allegato all’account sino a stasera e dovete credermi 53 file!!!😡😡😡 Dopo che gli ho allegato tutti i documenti (documenti che con i casinó di DAMA NV NON HO MAI AVUTO PROBLEMI DI VERIFICA ACCOUNT!!) Questo casinò è l’unico casinò che chiede foto assurde!! Partiamo dal presupposto che come prova di residenza gli avevo allegato una bolletta della luce del 6 Settembre.. Me lo hanno rifiutato 5 volte e dandomi la motivazione che il documento deve essere inferiore ai 90 giorni (cioè.. cazzo ne sono passati 30 dí giorni 😡😡😡) gliel’ho spiegato in chat a 5 operatori diversi e poi dopo hanno capito che hanno fatto la figura di merda.. nel frattempo le ore passavano.. e comunque questa bolletta me l’hanno rifiutata e alla fine sono dovuto entrare nel sito internet del ministero dell’interno scaricando il certificato di residenza.. andiamo avanti.. poi mi hanno chiesto la foto della carta prepagata e io gli avevo allegato lo screenshot della home banking con la carta in mostra.. me l’hanno rifiutata altre 6 volte nonostante in chat avevo spiegato a 5 operatori diversi che non avevo la carta fisica ma solo quella VIRTUALE della banca HYPE.. poi mi hanno chiesto l’estratto conto con il mio deposito e il numero della carta visibile.. gli ho spiegato che la mia banca non invia neanche al proprietario estratto conto con numeri della carta in vista. Ma gli ho allegato l’estratto conto con la prova del mio deposito e sta cosa è andata avanti per altre 3 ore.. Poi mi hanno chiesto un selfie con documento d’identità e un foglio in mano con scritto "Ciao GoldenCrown e la data di oggi".. gliel’ho inviato 3 volte e me lo hanno rifiutato altre 3 volte dicendomi che il documento non era leggibile.. contatto per la decima volta la chat e spiego all’operatore che ho un problema fisico che mi tremano le mani ed era normale che la foto non sarebbe stata proprio nitida! In chat chiedo all’operatore se potevo attaccare con il nastro adesivo il documento sul foglio e mi rispondeva di sì.. quindi mi faccio l’ennesimo selfie con documento attaccato al foglio e me lo rifiutano per l’ennesima volta.. mi arriva la 50esima email e mi dicono che la foto non va bene perché devo avere il documento in una mano e il foglio nell’altra.. DA NON CREDERCI!!! 😡😡😡 una VERGOGNA TOTALE CREDETEMI!!😡😡😡 ora gli ho inviato questo selfie (l’ennesimo) con documento nella mano destra e foglio nella sinistra.. Ora vediamo cosa succede!!!😡😡😡 Chiedo cortesemente la vostra assistenza cordiale in merito. Grazie anticipatamente..

Dear Ragmn82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
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Instead, this casino asks me for the bank statement with my proof of deposit and the card number as proof of deposit... naturally when I attached the screenshot with the photo of the virtual card I left only the first 6 numbers and the last 4 numbers visible... anyway I'll update you... I just received yet another email that they rejected yet another selfie 😡😡😡 telling me that the photo is not clear😡😡😡 Now I'm going to take the tenth selfie and send it to them hoping it's the right one 😡😡😡 It's a total disgrace!!!😡😡😡

Invece questo casinó mi chiede come prova di deposito l’estratto conto con la mia prova di deposito e il numero della carta.. naturalmente quando ho allegato lo screenshot con la foto della carta virtuale ho lasciato in vista solo i primi 6 numeri e gli ultimi 4 numeri.. comunque vi aggiorno.. mi è appena arrivata l’ennesima email che mi hanno rifiutato l’ennesimo selfie 😡😡😡 dicendomi che la foto non è nitida😡😡😡 Ora faccio il decimo selfie e glielo mando sperando che sia quello giusto 😡😡😡 È uno schifo totale!!!😡😡😡

ABSURD REALLY!!!😡😡😡 Still rejected😡😡😡 Now on the email it says that I have to send an uncropped photo 😡😡😡 but damn I didn't crop anything😫😫😫😫 I took the selfie and sent it

ASSURDO VERAMENTE!!!😡😡😡 Ancora rifiutato😡😡😡 Ora sull’email c’è scritto che devo mandare una foto non ritagliata 😡😡😡 ma caxzo non ho ritagliato nulla😫😫😫😫 Ho fatto il selfie e l’ho inviato

Nothing!!!😡😡😡 they keep rejecting every selfie I'm taking!!😡😡😡 I've sent them 20 selfies so far and they keep rejecting it and canceling my withdrawal!!!😡😡😡

Niente!!!😡😡😡 continuano a rifiutarmi ogni selfie che mi sto scattando !!😡😡😡 Gli ho inviato 20 selfie sino ad ora e continuano a rifiutarlo e a cancellare il mio prelievo!!!😡😡😡

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Finally, after uploading the 40th selfie, they accepted it and my profile is verified because I received an email from them confirming that my account is verified. Now I'm waiting for my winnings to be credited to my bank account.

Finalmente dopo il 40esimo selfie allegato me lo hanno accettato e il mio profilo è verificato perché mi è arrivata la loro email con la comunicazione che l’account è verificato. Ora attendo che la mia vincita sia accreditata sul mio conto corrente

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ragmn82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Dominika