Golden Crown Casino - Se ha retrasado el pago de las ganancias del jugador.

Tried to withdraw. Was told it would take up to 48h. Did all the verification many times but got it done quickly. Now it has nearly been 4 days and still no sign of any progress. I am told that they had made it a priority about 2 days ago yet I have to request updates everyday just for them to say that they’re still working on it. They are holding onto my money hoping I’ll forget about it. Never going to deposit again into this website because chances are I’ll never see that money again even if I win.

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Dear Muffinman,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account has now been disabled and they have not responded to me.

Conversation with Golden Crown 👑

Started on April 29, 2026 at 02:16 AM UTC time UTC (GMT+0000)

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02:16 AM | Visitor: English

02:16 AM | Agent: Hello there!

You’re connected to Golden Crown 👑

02:16 AM | Visitor: why has my account been disabled

02:16 AM | Agent: How can we help you today? 🙂

02:16 AM | Visitor: why has my account been disabled

?

02:16 AM | Agent from Golden Crown 👑: My name is Maya, and I’ll be assisting you with your request.

02:17 AM | Visitor: hello

02:17 AM | Visitor: why is my account disabled

02:18 AM | Agent from Golden Crown 👑: Could you please give me a few minutes while I clarify the information?⏳

02:18 AM | Visitor: you dont even know the account

02:19 AM | Agent from Golden Crown 👑: Kindly, as I can see, there is no email mentioned.

Please, specify the email address so I will check?

02:19 AM | Visitor: pattywasef@gmail.com

02:21 AM | Agent from Golden Crown 👑: Thank you for waiting!

I've forwarded your request to your personal VIP manager Carl, and he will contact you as soon as possible.

If you have any questions, feel free to reach out directly:

📧Email: carl@goldencrowncasino.com

📲Telegram: https://t.me/manager_goldencrown

💭WhatsApp: +64211887923

Your VIP manager will be able to review and respond to your request in priority starting from 04:00 UTC. Please rest assured that your case will be handled with full attention as soon as they are available.

We truly appreciate your patience and understanding.

02:21 AM | Visitor: why has my account been disabled

​

02:22 AM | Visitor: ?

02:23 AM | Agent from Golden Crown 👑: Could you please give me a few minutes while I clarify the information?⏳

02:26 AM | Agent from Golden Crown 👑: Thank you for waiting!

As you are the VIP player, the VIP department will happily assist you regarding your case 🙏

02:26 AM | Visitor: No i woould like you to tell me why my account has been disabled

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Exported from Golden Crown 👑 on April 29, 2026 at 02:28 AM UTC time UTC (GMT+0000)

I have just been told that

Hello, Patrick!

Thanks for your patience.

Your account has been closed following an administrative decision.

STILL DON’T HAVE MY WITHDRAWAL

Dear Muffinman,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have not received my money nor a timeframe. They asked me to provide an account (which I did) for the money to be deposited and I had already provided this so I don’t know why they keep asking me the same questions. I don’t think I’m any closer to receiving any money.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Muffinman,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla