Golden Star Casino - El jugador está experimentando dificultades con un retiro.

On May 4, 2020 I was approved the amount of 33,000, - and to this day the amount has not been credited to me and the casino promised me that the amount will be credited no later than May 1, 20.2020, I currently record another approved amount from May 12, 2020 to 25,000

Thank you

Dne 4.5.2020 mi byla schválena částka 33.000,- a do dnešního dne mi částka nebyla připsána a přitom mi kasino dalo slib že částka bude připsána nejpozději 1 4.5.2020 v současné době eviduji ještě jednu schválenou částku z 12.5.2020 a to na 25.000

Děkuji

Dear Jiri1975,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? Did you complete KYC (Know Your Customer) process in the past? I’m sure you understand that without having your account verified by the casino, you won’t be able to receive any withdrawals. Also, did you contact the casino regarding this issue? Please forward any relevant communication to: kristina.s@casino.guru or you can post it in your next reply.

I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I sent all the documents to the required email according to the instructions.

I am waiting for further instructions.

Jiri1975

Veškeré podklady jsem dle instrukcí zaslal na požadovaný email.

Čekám na další pokyny.

Jiri1975

Thank you very much Jiri1975 for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Jiri,

I looked at your complaint and emails and understand the situation. I will contact the casino and see what can be done.

Hello, the selection of 33,000 was not sent to my account by the casino, but it returned them to my game, I solve the selection of 25,000, -

Dobrý den výběr 33.000 mi kasino sice neposlali na účet ale vrátilo mi je do hry řeším výběr 25.000,-

Thanks for the update, please let me know if the withdrawal was successful.

Hello Jiri,

Has there been any progress?

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.