Golden Tiger Casino - El retiro del jugador se ha retrasado y la cuenta aparece cerrada.

My Name Is Kimberly & I signed up to play Golden Tiger Casino and I won $10,000 I emailed them and they sent me a link to submit my ID and proof of address to prove who iam so they can deposit my winnings but the link that they sent me keeps saying, THERE is a problem JSON 401: token expired

(Link is Expired) they confirmed my winnings amount and account number through our emailing back and forth.

I clicked on LIVE CHAT and they are saying they cant find my account & disconnected our chat, so I clicked Live Chat again & this one found my account but is saying its have $0 before i could tell them that my winnings is in the withdraw part they disconnected again.

Can someone Help Me Please

Im putting my email address in where it asks me too and its saying please put in a valid email my email is [removed by casino.guru admin]

Same email I use on Golden Tiger App and same email we been emailing back and forth. I will put my other email address in since this will not be sent off unless I put in a email that will go through...

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Tiger Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here. Make sure the sender address and the recipient are visible.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Kimberly76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru