Goldenmina Casino - La retirada del jugador se ha retrasado.

Hi, I have winnings that are not being paid out. Plus, the license used is old and not valid. Even the withdrawals that are listed as accepted are not being paid out.

Warning

Hej har vinster som ej betalas ut. Plus den licens som används är gammal och ej giltlig. Även dem uttag som står som accepterade betalas ej ut

Varning

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Janne7676,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi, no bonus has been used. Yes, I have received small payouts. But not my larger winnings, which today amount to approximately 165,000 SEK. Kyc approved. The withdrawals are listed as accepted or pending but are not paid out despite many reminders from customer support and vip manager. Asked to speak to Operator finance without success. Golden mina has identical customer support with flash dash casino and their casino has good information about missed payments. Furthermore, the license is identical and fake from antilephone, which both golden mina and flash dash casino use. Do you know if they have any other licenses?

Hej ingen bonus har använts. Ja har fått små utbetalningar. Men inte mina större vinster som idag uppgår till ungefär 165000kr. Kyc godkänd. Uttagen står som accepterade eller väntande men betalas ej ut trots många påmminelser kundsupport och vip manager. Bett om att få prata med Operator finance utan framgång. Golden mina har identisk kundsupport med flash dash casino och deras casino har ni god info om uteblivna betalningar. Vidare är licensen identisk och falsk från antillephone som både golden mina och flash dash casino använder. Vet du om dem har nån mer licens?

I have also been blocked from live chat but can log into the casino to see my details.

Jag har ochså blockats från livechat men kan logga in casino se mina detaljer.

Hi, just received a payment of 1500 euros. So we'll see what happens next. Due to huge delays and problems, can we keep the case open until everything is paid out?

Hej fick just en betalning på 1500euro. Så vi får väl se vad som händer kommande. Pga väldiga förseningar problem kan vi hålla ärendet öppet tills ser allt utbetalt?

I still have 144595.75kr that has not been paid out yet. If you can help me in any way with the casino, I would love to get it. Thanks

Har fortfarande 144595.75kr som fortfarande inte är utbetalt. Kan man få hjälp av er på nåt sätt med casino vill jag gärna få det. Tack

Thank you for your reply, Janne7676. Could you please clarify how many days the last withdrawal took to be processed? How many withdrawal requests do you currently have pending?

Do I understand correctly that you attempted to contact the casino? Please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Hi, I have 5 pending withdrawals of about 170,000 SEK since 06/03/2026 onwards. Some have been approved but only partially paid out. I have received about 27,000 SEK so about 144,000 SEK remains. For example, I received a payment on Monday 23/3 -26 since Thursday this week 26/3-26. But as you can understand, I have a lot left and it takes an unreasonable long time. They have a policy that withdrawals should be approved within 0-24 hours, I have been waiting for weeks. Furthermore, they say a maximum of 50,000 euros per month, which they then do not hold. I have given them the IBAN number and with that I know you can make larger payments and faster than what is being done. Attached is a picture of a withdrawal of about 170,000 SEK of which they received about 27,000 SEK. So the latest withdrawal has been processed for about 3 weeks without being paid out in full. With several days between them 2 payments said received. This is an unreasonably long time and goes against their promising policy.

Hej jag har 5 pågående uttag på ca 170000kr sen 06032026 och framåt. Vissa har godkänts men bara delvis betalats ut. Jag har mottagit ca 27000kr så kvarstår ca 144000kr. Fick tex en utbetalning i måndags 23/3 -26 sedan torsdag denna vecka 26/3-26. Men som du förstår har jag mkt kvar och det tar orimligt lång tid. Dem har att uttag ska godkännas på 0-24tim policy jag väntar i veckor. Vidare säger dem max 50000euro per månad som dem då inte håller. Jag har gett dem iban nr och med det vet jag kan man göra större utbetalningar och snabbare än det som görs. Bifogar bild på uttag ca 170000kr av dem mottagit ca 27000kr. Så senaste uttag har behandlats ca 3 veckor utan att i närheten beralats ut fullt. Med flera dagar mellan dem 2 betalningar sagt fått. Detta är orimligt lång tid pöus att går emot deras lovande policy.

Furthermore, they have blocked me from live chat and have contact with a VIP manager on Telegram they gave me who responds weakly to the co-dean.

Vidare har dem blockat mig från livechat har kontakt med en vip manager på telegram dem gav mig som svarar svagt på meddekanden.

Chat with vip manager they promise payouts every weekday but it is not kept as promised. At this rate it will take months for me to get everything if I even get it.

Chat med vip manager dem lovar utbetalningar varje vardag men det hålls inte som utlovat. Med den här farten kommer det tar månader för mig få allt om jag ens kommer det.