Goldzino Casino - La cuenta del jugador ha sido suspendida.

I can't withdraw because my account has been suspended.

Non posso prelevare perché mi hanno sospeso l account

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play at this casino?
• What payment methods have you used to deposit or withdraw money at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi I only played crash and some slots I didn't use any bonus

I sent the kyc and it has already been verified I have never withdrawn

Ciao ho giocato solo a crash e qualche slot non ho usato nessun bonus

Ho inviato il kyc ed è stato già verificato non ho mai prelevato

Please forward me all the communication between you and the casino customer support regarding the suspension of your account at veronika.f@casino.guru. Thank you for your cooperation.

My account has been verified. For now they ask me absurd things allegories screenshots

Il mio account è stato verificato Per ora mi chiedono cose assurde allegori screenshot

Hello Silverteam,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for providing the information.

• Which documents did you submit to the casino as proof of payment?
• Were you asked to provide any documentation confirming ownership of your crypto wallet or cryptocurrency?

Could you please forward the documents you sent for this verification to veronika.f@casino.guru? This will help us review your case thoroughly.

Dear Silverteam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru