Gomblingo Casino - La retirada del jugador se ha retrasado.

I can't withdraw my funds from Gomblingo.

Some time ago, towards the end of 2025, I was playing with them. After a while, I decided to quit, and that's when my problems started.

Initially they ask me to perform a x5 Rollover. Which I do by playing roulette because it's a house rule.

After this, they still haven't released my funds. Furthermore, and this really infuriates me, they won't let me withdraw through the same channel I used to make my deposit! Only through Skrill (thankfully I have it).

How is it possible that they won't let me withdraw through the same channel I used for the deposit? If they won't let me withdraw, then logically they shouldn't let me deposit through that channel either, right?

Now they are asking me for various documents (including Skrill's documentation), which I kindly agree to and proceed to send them.

Their last update, as of February 6th, was that my documentation had been received and reviewed, and that they would contact me if they needed any further information.

They haven't said anything to me at all since.

It's unbelievable how unprofessional and unprofessional they can be with customers. I'm outraged by this casino's lack of professionalism.

I hope that you at Casinoguru can help me, just as you have done with some other houses best left forgotten.

I await your response

Warm regards

No consigo retirar mis fondos de Gomblingo.

Hace algún tiempo, a finales de 2025 estuve jugando con ellos. Pasado un tiempo, decidí retirar y aquí vinieron mis problemas.

Inicialmente me piden que efectúe un Rollover de x5. Cosa que hago jugando a la ruleta porque son normas de la casa.

Después de esto siguen sin entregar mi saldo. Asimismo, asunto que me enfada mucho, ¡no me dejan retirar por el canal por el cual realicé mi depósito!. Sólo por Skrill (menos mal que lo tengo).

¿Cómo es posible que no me dejen retirar por el canal que usé para el depósito?. Si no me dejan retirar, lo lógico y racional sería que no me dejaran depositar por ese canal, ¿verdad?.

Ahora me piden documentación variada (entre ellas la documentación de Skrill), a la cual accedo amablemente y procedo a enviarles.

La última noticia de ellos, a 6 de febrero, es que mi documentación ha sido recibida y revisada y que en caso de que necesitaran información adicional, se pondrían en contacto conmigo.

No han vuelto a decirme absolutamente nada.

Es increíble que puedan ser tan poco serios y formales con el cliente. Estoy indignado con la falta de etiqueta de este casino.

Espero que, desde Casinoguru, podáis ayudarme al igual que lo habéis hecho con alguna otra casa digna de ser olvidada.

Quedo a la espera de vuestra respuesta

Un cordial saludo

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good afternoon,

Sorry for the delay. I thought I had to answer the casino.

I've attached the answers:

Have you made any successful withdrawals before? No. I've never requested one. Except this time.

Could you confirm that you have passed the KYC verification? The casino requested documentation from me via email, which I have accessed. I have sent all the requested information.

I have the emails that prove what I'm saying.

Did you accumulate your winnings with or without an active bonus? I didn't claim a bonus. Some casinos impose terrible conditions for withdrawing funds.

I await your news

Greetings

Buenas tardes,

Perd´´on por el retraso. Pensé que ten´´ía que contestar el casino.

Adjunto respuestas:

¿Has realizado algún retiro exitoso anteriormente? No. Nunca lo he solicitado. Excepto esta vez

¿Podría confirmar que ha superado la verificación KYC? El casino me ha solicitado documentación a través de mi correo a la cual he accedido. He enviado toda la información que me solicitaron.

Dispongo de los correos que atestiguan lo que digo.

¿Has acumulado tus ganancias con o sin un bono activo? No solicité bono. Hay algunos de los casinos que imponen terribles condiciones en el caso de que se pueda retirar saldo.

Quedo a la espera de sus noticias

Saludos

Dear Player,

Thank you for your response. Could you please attach a screenshot of the verification tab in your casino account?

Additionally, could you please attach a screenshot of your pending withdrawal as well?

Thank you in advance for your cooperation.

Hello JoseRD,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru