Gomblingo Casino - Las ganancias del jugador son confiscadas debido a un reclamo de manipulación de bonos.

Dear Guru team!

I have already made a successful withdrawal at gomblingo.com and my account is fully verified

Then 2 small further deposits (lost)

And then I successfully wagered the 4th deposit bonus (with outrageously high wagering requirements of x80) and finally requested a withdrawal of €150!

After about 24 hours, I received an email from the payout department stating:

Only one withdrawal per month is free. A withdrawal is possible, but I have to pay a fee of 8% for it!

(According to the terms and conditions) and should reply to the info email directly with my decision....

Then I thought about it and cancelled the withdrawal request the next morning

I continued playing for a few hours with my €150 real money balance and eventually almost doubled it to €290!

I really wanted to have this amount paid out via bank transfer, even if it meant paying a hefty 8% fee!

I then also emailed the payment team, agreeing to the withdrawal fee.

Then I heard nothing for two days and waited for the payment to arrive.....

When I log into the casino account today, I see an account balance of 20€ and an internal message: Bonus manipulation

therefore the deposit was refunded and all winnings were retained!!!

Complete shock

I then immediately went to the live chat to clarify the matter...there they told me that I supposedly had to wager the €150 that had been canceled at the time of withdrawal five times before another withdrawal could be made!?? Bonus manipulation!?? Huh!??

I have documented everything and find it so brazen...how someone would try to deprive a customer of their hard-earned winnings (wageringx80) with such pathetic statements (excuses)!

Truly BOTTOMLESS

I ask you, help me to get my rights

Liebes Guru -Team!

Ich habe bereits eine erfolgreiche Auszahlung im gomblingo.com getätigt und mein Account ist vollständig verifiziert

Dann 2 kleine weitere Einzahlungen (verloren)

Und dann den 4. Einzahlungsbonus (mit unverschämt hohen Umsatzbedingungen x80) erfolgreich umgesetzt und am Ende eine Auszahlung von 150€ beantragt!

Nach ca. 24 Stunden bekam ich eine E-Mail von der Auszahlungsabteilung mit dem Hinweis:

Nur eine Auszahlung pro Monat ist kostenlos..eine Auszahlung sei möglich, aber, ich muss dafür abzüglich 8% Gebühren bezahlen!!!

(Laut AGBs) und solle auf die info-Mail direkt mit meiner Entscheidung antworten....

Dann überlegte ich hin und her und stornierte den Auszahlungsantrag am nächsten Morgen

Spielte einige Stunden mit meinem 150€ Echtgeld-Guthaben weiter und verdoppelte letztendlich fast auf 290€!

Diese Summe wollte ich mir dann wirklich per Banküberweisung auszahlen lassen, auch wenn die satte 8% Gebühr dafür fällig würde!

Danach schrieb ich zusätzlich noch das Zahlungsteam per E-Mail an, mit meinem Einverständnis über die Gebührenerhebung zur Auszahlung!

Dann hörte ich 2 Tage nichts und wartete auf den Zahlungseingang.....

Als ich mich heute in den Casino Account einloggen, sehe ich einen Kontostand von 20€ und eine interne Nachricht: Bonusmanipulation

daher wurde die Einzahlung zurückerstattet und alle Gewinne einbehalten!!!

Kompletter Schock

Ging dann umgehend in den Livechat um die Sache direkt klarzustellen....dort sagte man mir, ich hätte angeblich 5 Mal die von der Auszahlung abgebrochenen 150€ umsetzen müssen vor einer erneuten Auszahlung !?? Bonusmanipulation!?? Hää !??

Ich habe alles dokumentiert und finde es dermaßen dreist...wie man einen Kunden mit so erbärmlichen Aussagen(Ausreden) seinen schwer erarbeiteten Gewinn (wageringx80) vorenthalten möchte!

Wirklich BODENLOS

Ich bitte euch, helft mir, zu meinem Recht zu kommen

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you haven't made any additional deposits or activated any other bonuses after you canceled the withdrawal?
• Do you have any screenshots or documentation that could support your claims concerning the conversations you had with the customer support team? Please send it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, thanks for the quick reply!

Yes, correct...I haven't made any further deposits/activated any bonuses since then!

LG, Konstantin

Hallo, danke für die schnelle Antwort!

Ja, korrekt...ich habe seitdem keine weiteren Einzahlungen gemacht/ Boni aktiviert!

LG, Konstantin

I sent you two emails with receipts... hope you received them!?

Ich habe euch 2 E-Mails mit Belegen geschickt... hoffe, ihr habt sie erhalten!?

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you heretowin for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Gomblingo Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Since gomblingo has never responded to my inquiries...I unfortunately already have a suspicion as to a statement.

Thank you dear Casino Guru Team

Da gomblingo sich zu keiner Zeit auf meine Anfragen zurückgemeldet hat ......habe ich leider schon eine Vermutung was eine Stellungnahme angeht🙁

Vielen Dank liebes Casino Guru Team

Dear Peter,

On 17/08/2025, the player activated GOBLINPLAT100 from the 4-in-1 Welcome Casino Package, deposited the amount of 20€ and received a 100% casino bonus. While participating in the bonus campaign, the player placed more than 100 bets with stakes of 2 EUR or more, and thus exceeding the maximum bet threshold.

According to the General Terms & Conditions:

8.8.1. Casino bonus manipulation amongst others, may consist of:

(d) Placing bets of amounts higher than 12€ (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower.

As the player stated, he was informed about his bonus manipulation. All bets placed in violation of the campaign rules can be verified in the bet history of their account which the customer can provide and serves as clear evidence of the player's action and can be used to support the case. It should also be noted that the winnings were redeemed and the deposit of 20€ was returned to the player’s active balance.

Best regards,

Gomblingo Casino

Thank you for the update Gomblingo Casino representative.

Dear heretowin, would it be possible to provide me with your betting history for review? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Respect for gomblingo for answering you!

Nobody has replied to my emails 🤔

Dear Peter, I sent you some screenshots which clearly show, based on the rounds played, that I played through the bonus with very low average stakes!

LG

Respekt, dass gomblingo euch geantwortet hat!

Mir hat nämlich keiner auf meine E-Mails eine Antwort geschickt 🤔

Lieber Peter, ich habe dir einige Screenshots geschickt welche anhand der gespielten Runden klar verdeutlichen,dass ich durchschnittlich mit sehr niedrigen Einsätzen den Bonus durchgespielt habe!

LG

Dear gomblingo team....

Sure, I had a good start and luck despite the high sales conditions...it can happen sometimes 😉

Wouldn't it be wiser to allow the customer his small success... instead of immediately looking for rule violations on the second attempt to cash out.....

It's damaging to the image.....

Thank you for your understanding

Liebes gomblingo Team....

Klar, hatte ich einen guten Start und Glück trotz der hohen Umsatzbedingungen....kann ja Mal passieren😉

wäre es nicht klüger dem Kunden seinen kleinen Erfolg zu gönnen... anstatt direkt beim zweiten Versuch auszuzahlen nach Regelverstößen zu suchen.....

Ist doch Image schädigend.....

Danke für euer Verständnis

Thank you for the update heretowin, would it be possible to provide me with a more detailed view of the bets you have taken during the wagering of the bonus? I would like to point out that the max bet rule is an industry standard that we do not like to go against, but we still like to review each case separately to determine if any unfair advantage has been gained. If you have a substantial amount of max bet violations however, I do not think we will be able to assist you in this matter. Thank you in advance for providing me with the details!

Does this mean I have to take hundreds of pictures?

A maximum bet of 5% of the bonus

(40€) would be, according to my calculations, at most 2€

The industry standard is €5 maximum bet per round with an active bonus...

Oh well...

Bedeutet es jetzt, ich soll hunderte von Bildern aufnehmen !?

Ein Maximaleinsatz mit von 5% vom Bonus

(40€) wären nach meiner Rechnung, höchstens 2€

Branchenüblich sind 5€ maximal Einsatz pro Runde mit einem aktiven Bonus...

Naja...

The casino's terms and conditions say the following:

8.8.1. Casino bonus manipulation amongst others, may consist of:

(d) Placing bets of amounts higher than 12€ (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower.

If you can provide me with just the screenshots of the bets that violated the lower amount, I would appreciate that. If there are too many to go through, I think it is safe to say that an unfair advantage was gained, and there won't be anything more we can do in this situation.

I just looked it up and out of thousands of bets placed I only found 4 bets with a stake of 3€

The absolute average is 20 cents per round!

Well, really ridiculous... bonus manipulation😉

Accordingly, the reviews about gomblingo on the internet are also 😖

Ich habe gerade Mal nachgeschaut..und von mehreren tausenden platzierten Wetten gerade einmal 4 Wetten mit 3€ Einsatz gefunden

Der absolute Durchschnitt liegt bei 20ct pro Runde!

Also, wirklich lächerlich... Bonusmanipulation😉

Dementsprechend sind ja auch die Bewertungen über gomblingo im Netz 😖

The highest stakes I found...€4...€3...

There are thousands of bets in total, and by far the majority of them are between 10 and 40 cents.....

The casino had already approved the withdrawal...but then asked me if I agreed to the 8% fee (for the second withdrawal within a month)...

I then canceled it and continued playing with my real money...and doubled the winnings....

When I requested the amount of 290€ again for withdrawal

applied...... canceled the casino after 2 days of waiting

Die höchsten Einsätze die ich gefunden habe....4€..3€...

Es sind insgesamt tausende von Einsätzen und davon mit Abstand die meisten zwischen 10ct und 40ct.....

Das Casino hatte ja die Auszahlung bereits genehmigt...mich dann aber gefragt ob ich mit der Gebühr von 8% (für die zweite Auszahlung innerhalb eines Monats) einverstanden sei...

Ich stornierte diese dann und spielte mit meinem Echtgeld weiter ..und verdoppelte den Gewinnbetrag....

Als ich den Betrag von 290€ dann erneut zur Auszahlung 

beantragte...... stornierte das Casino nach 2 Tagen Wartezeit

Even charging an 8% fee for a second withdrawal per month is outrageous!

The maximum bet with a bonus is on average €5 per round

Here 12€ is set and behind it is written in small letters..."or 5% of the bonus" ...depending

If consumer protection would address this issue... the question would be answered immediately....

Deception without end🙁

Auch die Erhebung einer Gebühr von 8% für eine zweite Auszahlung pro Monat ist doch schon unverschämt !!!

Der Maximaleinsatz mit einem Bonus liegt im Branchendurchschnitt bei 5€ pro Runde

Hier wird 12€ angesetzt und dahinter steht kleingeschrieben...."oder 5%vom Bonus" ...je nachdem

Wenn sich der Verbraucherschutz damit beschäftigen würde.... wäre die Frage sofort beantwortet.......

Täuschungsmanöver ohne Ende🙁

Thank you for the update heretowin. I will keep you updated about any new developments.

Dear Gomblingo Casino representative, Would it be possible to provide me with the player's betting history for a better review? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Peter,

Based on the information already provided by the player and our previous explanations, it seems unnecessary to continue further deliberation on this matter.

The bonus campaign was active from 17/08/2025 11:51:10 (UTC +0) to 18/08/2025 10:42:36 (UTC +0). The screenshot of the three bets provided by the player shows they were placed on 18/08/2025 at 10:14 (UTC +0), during the bonus campaign. So, their picture serves as a clear confirmation of the player's bonus manipulation.

As explained earlier, the maximum allowed bet stake is €12 (or equivalent in other currencies) or 5% of the bonus, which means the player’s maximum stake was €1, not €2 as they claimed. 

The information confirms that the player exceeded the allowed bet limits, admitting to placing bets of €3 and €4 during the bonus period. Therefore, the actions that were taken fully complied with our Terms and Conditions, resulting in the voiding of any winnings claimed in violation and reverting the balance to the original deposit.

Best regards,

Gomblingo Casino

Keep it up gomblingo!

As a thank you, I will

negatively rated on all major portals

These are hidden tricks with 12€ (5% whichever is higher)

I hope it closes soon!

Weiter so gomblingo!

Ich werde euch als Dank

auf allen großen Portalen negativ bewerteten

Das sind versteckte Tricks mit 12€(5% je nachdem was höher ist)

Ich hoffe, es schließt bald!

Thank you for the clarification Gomblingo Casino representative; however, I would like to review the full gaming history to determine if any unfair advantage has been gained by the player. In an ideal scenario, casinos should enforce their bonus maximum bet rules at the software level and therefore prevent players from placing higher bets than allowed. If enforcing max bet limits is not possible for any reason, the casino should carefully judge each case individually. Some players may break the rule by accident, e.g., by clicking the 'Max Bet' button on a slot machine by mistake. It is unfair to punish them for this, especially if they didn't win anything in the game rounds with over-the-top bet sizes. For that reason, I would like to once again request the player's full game history. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Peter,

Please be aware that it is the player's sole responsibility to acknowledge the applicable Bonus Terms & Conditions before activating any campaign. By activating the campaign, the player expressly confirms acceptance of these terms and agrees to abide by them.

In this particular thread regarding the case, the player themselves provided and confirmed that they had placed multiple bets in breach of the bonus terms. While they have full access to their complete betting history and could have provided it in full, even the partial evidence they chose to submit demonstrates a consistent disregard for the rules. This is not a matter of one or two accidental bets. We are looking at numerous wagers placed with stakes between €1.20 and €4.00, in clear excess of the €1.00 maximum stake allowed under the campaign.

This represents a consistent and clear violation of the Bonus Terms & Conditions. As outlined in our rules, any breach of the promotional terms may result in forfeiture of the bonus and associated winnings.

Based on the evidence provided so far, we believe the complaint to be unfounded and maintain that all actions taken remain fully in line with the initially agreed Bonus Terms & Conditions.

Kind regards,

Gomblingo Casino

Thank you for the update. If the evidence so clearly supports your position, then it should be no issue to provide it for review. Once again, I would like to request that you provide me with the player's full game history for review so we can reject the complaint. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Hi Peter,

We'd like to inform you that we have contacted you to the provided email address.

Kind regards,

Gomblingo Casino

Thank you for providing me with the evidence Gomblingo Casino representative.

Dear heretowin, as explained earlier, the max bet rule is an industry standard that we do not like to go against, but we still like to review each case separately to determine if any unfair advantage has been gained. As there was a substantial amount of max bet violations, we are unable to assist further in this matter. As such, we are forced to reject your complaint. Thank you for your understanding, and I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter