GOOSPIN Casino - Las ganancias del jugador fueron confiscadas.

I had winnings of over 12,000 which was unfairly taken from me I have contacted customer support and they are lying and being highly unprofessional. I have records of most things proof of winnings ECT can you please help

Dear Amzie,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they only slots, or did you play other genres as well? Did you change the bet amount during gameplay?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi thanku for getting back to me. This wasn't a bonus of any sort. I have previously deposited and withdrew from this casino previously with no problem wasn't as big of a winning though. I have screenshots of my winnings they stole and also my bet history and conversation with service operator. They change there reasoning to why this was done with none making any sense watesover. This happened over a month ago can you please do your very best to help me they just be highly rude to me

Thank you very much, Amzie, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Amzie for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask GOOSPIN Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter