Granawin Casino - El casino rechaza el depósito del jugador.

I made a USDT transaction on the Solana network from my MEXC account to the Granawin account provided to me on the Solana network on February 11, 2026 at 2:31 PM.

They deny having received the money and claim that the account I deposited the money into is not theirs.

I have contacted them via chat twice and sent the screenshots both by email and chat, and they say they haven't received anything.

Attached is an image of the address provided by the casino for USDT deposit on the Solana network.

Attached is an image of the USDT transaction from my MEXC account on the Solana network to the address provided by the casino.

And here's the tracking link where you can see that the funds have gone to that address provided by the casino.

https://solscan.io/tx/5fczvURC1A9NT62cRjJm53ieVsc52AijMgYCFawPd7mQH2JyY9jqHNDH1eJ6fHQ53P5RsVEZBt27KmgXfiRH9i4K

https://solscan.io/account/BcRfzdTaBm1ZcgAk7cwbe9G5t8kqWxsH8S6iuNNeNBzP#transfers

Hice una transacción de usdt en la red solana de mi cuenta de mexc a la cuenta que me facilitaron de granawin en la red solana el día 11 de febrero de 2026 a las 14:31h.

Ellos niegan que hayan recibido el dinero y que la cuenta a la que yo hice el ingreso no es suya.

He contactado por chat dos veces y enviado las capturas de pantalla tanto por mail como por chat y dicen que ellos no han recibido nada.

Adjunto imagen de la dirección proporcionada por el casino para el ingreso en USDT en la red solana.

Adjunto imagen de la transacción de mi cuenta de MEXC de USDT en la red solana a la dirección proporcionada por el casino.

Y aquí el link del seguimiento donde se ve que los fondos han ido a esa dirección proporcionada por el casino.

https://solscan.io/tx/5fczvURC1A9NT62cRjJm53ieVsc52AijMgYCFawPd7mQH2JyY9jqHNDH1eJ6fHQ53P5RsVEZBt27KmgXfiRH9i4K

https://solscan.io/account/BcRfzdTaBm1ZcgAk7cwbe9G5t8kqWxsH8S6iuNNeNBzP#transfers

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Granawin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What was the support's response after you presented them with evidence?
• Have you made any previous deposits to the casino using this payment method?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear xabihp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru