Gransino Casino - El jugador enfrenta problemas con el procesamiento de retiro.

Hello, I'm here I saw several negative opinions regarding the withdrawal of winnings, reassure me by saying that some received their payment, I fundamentally need it I made a withdrawal of €500 on my card except that it was not with which I made my 1st deposit so I canceled and made on my card with which I had made my deposit what is strange is that it does not ask me for KYC verification

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Smoh, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gransino Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please clarify when exactly you requested the withdrawal?  
• How long have you been a player at this casino, please? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hi Katarina,

I made my request yesterday but the problem is that I saw a lot of people complaining about the delays regarding the receipt of their winnings, I started playing on Monday, October 6, 2025, I made 2 deposits of €10 and I went up to €600 since I can only withdraw €500 per day so I withdrew €500 on 07/10/2025 and I played the remaining €100 that I lost but I'm waiting for the withdrawal of my winnings (3/5 working days) I need them and I'm afraid of not receiving them on time see not at all according to all the posts I saw on your forum a lot we received their winnings 2 weeks later I accumulated these €500 with winnings by playing honestly without bonuses.

I made a first withdrawal on 6/10 except that it was not the same card with which I made my 1st deposit so I canceled and then remade a credit card withdrawal request on 7/10 by asking of course the card with which I made my 1st deposit (the two cards are in my name) I know I am still in 3/5 working days but I need the money before October 15 and seeing people receive their earnings 2/3 week after that stresses me out.

And when i go on vérification section, its said i dont need it

Best regards

Dat

hi,

i know it Gransino just cancel my withdrawals lol

Hello there,

I made my withdrawal request on 07/10 so it takes 3-5 days to receive the transfer I made the withdrawal with the same card I made my first deposit, without surprises after 4 days of waiting they canceled my withdrawal... I knew it I redid today a withdrawal request on SKRILL.

Dat

There is a retranscription with assistance chat

always the same respond

Dear Smoh, 

thank you for your messages.

Could you please provide a date when you requested your withdrawal?

Why have you decided to request a withdrawal through a Skrill?

Has your account been KYC verified?

Looking forward to your reply,

Katarina

Hi Katarina,

I made a withdrawal request on 08/10/25 which was canceled by Gransino on 12/10/25,

I made a withdrawal request on 12/10/2025 not by SKRILL it was too complicated but by standard bank transfer, apparently he will have canceled my transfer because my bank will have refused

I didn't go through a KYC step verification my account apparently we don't need it and I asked the support several times but they told me it wasn't necessary

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Smoh,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina