GreatWin Casino - El jugador tiene retiros retrasados y problemas con la cuenta.

April the 14th I tried to withdraw my winnings and selected first payment method visa card waited almost a week and it was rejected. I wasnt given a reason why so i thought i must of made the initial depoait from another visa card of mine in my payment method so withdrew to that visa card waited almost a week rejected again still no reasoning so i thought ok deposit must of been from my last payment method another visa i have 3 visa cards on my account all in my name all have been used to deposit with so i try that thinking surely its that one keep in mind i have successfully withdrawn before to one of those cards i am unsure which one but no issues back then. Wait again almost a week withdraw cancelled again no explanation no steps given what to do. So i go again to try and withdraw to the bank account transfer option and then all of a sudden it keeps going page error back to home page in 12 seconds and thats it i cant do anything i try multiple payment options and it keeps repeating page error message i ask chat live they say clear cache history cookies all of that i do it many times still happens im emailing the support team as soon as this became an issue on the 19th of April and no reply i go to live chat again they say il be notified thru email when my case is reviewed have still had no reply to my issue my money is just sitting there i cant withdraw at all ive tried clearing site settings tried new browser even different device still can not withdraw to any payment method at all still have not got any reply from the support team and its been like 10 emails from me now. I have a vip agent as soon as i got a message from them saying i am in the vip club i asked if they could help thinking surely they get somewhere nope same reply as soon as he hears from the support team he will get back to me and that he has escalated my issue he has repeated this email like 4 times now before he stopped replying for a couple of days too. He recently just messaged and again sadi the same thing he will notify me once support team has reviewed the case. Im so sick of this exuse they give when they dont have an answer. He did say the initial problem with the withdrawal been canncelled in the first place was that my bank rejected it. Ok so all 3 rejected it your telling me even tho ive successfully have withdrawn from this site before to one of thos visa card accounts before no issuea also ive withdrawn from so many other casino sites for years and have not ever had an issue with my bank rejecting payments. No response to that question when i asked how that could happen and then how come i cant withdraw at all to any payment option on this site no response to that question jst another email staing my bank rejected the withdrawal. Like i know that we established that so u took another 3 days to repeat that again instead of giving me an answer as to why i am not been able to withdraw to any payment method and can u actually try and resolve my issue and look into it or make it a priority to find out whats happening. So its now the 1st ofMay this started on the 14th of April and its not even a huge amount so whats the big deal. I am frustrated i am sick of explaining myself over and over agin jst to get the same useless reply and i dont want to play on this site again after this ordeal.

Dear Klana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When exactly did you make the last successful withdrawal?
• What specific error message did you receive when your withdrawal was rejected? Can you post a screenshot here in this thread?
• Could you confirm if you have verified your identity and provided all required documentation to the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have had 2 successful withdrawals one on the 8th of Feb 2025 for $250 and the second one on the 1st of April 2025 for $600 howevr i cant not see what payment method was used when making these withdrawals as it does not say and i have had a look through all my bank accounts all 3 of them and its confusing as i have withdrawals and deposits going in and out on all 3 accounts at the same time to 3 other casinos aswell so i cant not be sure which one is the exact withdrawal. Will provide screenshot of the withdrawal history from great win though as it clearly sates it was complete.

Now the specific error i am recieving when trying to withdraw any funds i have also provided a screen shot of. Everytime i press process withdraw it doesnt matter what payment method i try how many different withdrawal amounts i try this same message comes up and then im taking back to the main homepage.

Lastly no it says I am not verified even though i thought i had provided these deatails the 1st time i ever withdrew as i do remember initially waiting a little longer then the usual processing time for first time withdrawals and was getting a bit frustrated then too and i remember saying to the response team i only joined as i was told on the phone when they signed me up this was fast easy payouts but im starting to think this is quite a hassel for $250 but then i was finally paid and the next $650 withdrawal was so quick i couldnt believe it so i assumed i was verified and the next withdrawal would go thru easily no problems but thats not the case. I have bought it up in one of my many emails from the past 2 weeks saying if im not verified how can i do that asap so if that is the hold up we can start that process and and have that ready then deal with the withdrawal payment method after that however no response as of yet to any of my emails.

Sorry 1st screenshot is successful withdrawals

Second is error page

Last is my account stating not varified. It has no option to verify yourself talked to live agent they said email support will contact me if and when those verifying documents are needed. No reply

Thank you very much for your reply, Klana. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Klana,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru