GreatWin Casino - El retiro del jugador se ha retrasado.

Withdrawal made on March 3 via created network (litecoin) not yet taken charge, contacted several times they tell me that there are delays and that the times from the regulation are only indicative...

Prelievo eseguito il 3 marzo tramite rete creato (litecoin) non ancora preso in carico, contattati più volte mi dicono che ci sono ritardi e che i tempi da regolamento sono solo indicativi...

Dear Spaike9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Good morning, answering questions

First withdrawal performed

No verification required by the casino

Winning without bonus

Buongiorno i risposta alle domande

Primo prelievo eseguito

Nessuna verifica richiesta dal casinò

Vincità senza bonus

Thank you for your reply. Please forward me all the communication between you and the casino regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you may post screenshots directly here to the thread.

Dear Spaike9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.