Green Luck Casino - La retirada del jugador se ha retrasado.

I've been waiting for my money for over 14 days. I've now switched to crypto because I thought that would only take 5 minutes, but I'm still waiting. Pictures to follow.

Ich warte seit über 14 tagen auf mein geld habe nun auf crypto geändernt weil ich dachte das geht denn in 5 min aber ich warte immer noch bilder folgen

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Have you ever successfully made a withdrawal? No, that was the first time.

Could you please confirm that you have passed KYC verification? (I have no...)

Did you achieve your winnings with or without an active bonus? (without bonus)

Haben Sie schon einmal erfolgreich Auszahlungen vorgenommen? Nein das die erste

Könnten Sie bitte bestätigen, dass Sie die KYC-Verifizierung bestanden haben? haben keine

Haben Sie Ihre Gewinne mit oder ohne aktiven Bonus erzielt? ohne bonus

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear MrCreditCard,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Green Luck Casino to join this conversation and assist in addressing the complaint.

Dear Green Luck Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MrCreditCard,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya