Green Luck Casino - Los retiros de los jugadores se retrasan.

Good morning, I have three pending withdrawals from Greenluck Casino on July 11, 2025, July 13, 2025, and a final one on July 18, 2025, totaling €1,000. These withdrawals are still under investigation. I've written to casino support several times, but the only response has been that they've forwarded my issue to their superiors and that I should be patient because their finance department processes withdrawals manually. Honestly, my patience has reached its limit, and I've soon gone from the seven-day rule for withdrawals to almost a month. I look forward to hearing from you. Have a good day.

Buongiorno, ho in corso su Greenluck casino 3 prelievi del giorno 11/07/2025, 13/07/2025 ed un ultimo il 18/07/2025 per un totale de 1000 euro che fino al giorno d'oggi risultano ancora in fase di accertamenti. Ho scritto diverse volte al assistenza del casino ma l'unica risposta è stata che hanno innoltrato il mio problema ai loro superiori ed avere pazienza perché il loro reparto finanziario controlla ii prelievi manualmente. Sinceramente la mia pazienza ha raggiunto un certo limite e tra poco dalla regola dei 7 giorni per un prelievo sono arrivata a quasi un mese. In attesa di una sua risposta le auguro una buona giornata

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Green Luck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Good morning Natalia, in the same month of July I made other withdrawals without problems with the same payment method for deposit and withdrawal, regarding the KYK and everything is verified. The winnings were made without a bonus but with my money.

Buongiorno Natalia, nello stesso mese di luglio o effettuato altri prelievi senza problemi con lo stesso metodo di pagamentoper deposito e prelievo , per quanto riguarda il KYK e tutto verificato .La vincita e fatta senza bonus ma con i miei soldi .

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

I sent the screenshots to the email address

Ho mandato gli screen al indirizzo e-mail

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello cernovschiclaudia24,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Green Luck Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Good morning Attila, I would like to provide a small update on the pending withdrawals. A few hours ago, one of the withdrawals dated 07/18/2025 arrived, but the ones from 07/11/2025 and 07/13/2025 are still pending. I can't figure out how they can complete the last withdrawal and ignore the other 2 that in a few days will be pending for 1 month.

Buongiorno Attila, vorrei fare un piccolo aggiornamento sui prelievi ancora in sospeso, qualche ora fa e arrivato uno dei prelievi datato il 18/07/2025 , ma sono ancora in sospeso quello del 11/07 /2025 e quello del 13/07/2025 . Non sto riuscendo a capire come fanno a completare un prelievo fatto per ultimo e tralasciare gli altri 2 che tra qualche giorno risultano in sospeso da 1 mese .

Dear cernovschiclaudia24,

We hope you are well.

Thank you for addressing the issue. Please rest assured that we have forwarded it to our payments team in order to be checked with outmost urgency and we will have updates for you as soon as possible.

We deeply sorry for this delay that occurred. Thank you so much for your patience and understanding!

Best regards,

Green Luck Casino team 

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear cernovschiclaudia24,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila