Highway Casino - El retiro del jugador se ha retrasado.

Deliberate tactics to delay payments and no communication at all ignoring all emails sent.

For months i accepted the casinos small withdrawal limit of $300 USD even though they advertise as up to $2000 USD withdrawals with 7 Day turn around in payments with bitcoin.

Then on the 12/3/2025 i sent an email to finance@highwaycasino.com as requested by the support team as they could not assist me. To this date the 7/4/2025 i have still not had any correspondence from the casino even with follow up emails sent asking about my request to increase payment methods.

Not only this but my withdrawals are now taking longer than 7 days to be processed with my current payment requested on the 27/3/2025 still processing.

The casino has now also increased their "payment time" from 48hours to 72hours after the payment has been approved. My payments are now taking two weeks incase of 7 days to be approved.

The casino advertises and lures you in with the promise of quick payments if you use bitcoin however now are clearly using deliberate tactics to not just delay payments. This is a clear and deliberate response to my request to increase my withdraw limit.

Dear nmiranda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

The amount of accepted cashout from the Player’s account must not exceed $2000 (two thousand dollars) at a time. However, please note that the cashout amount can vary depending on the Player Class. Please refer to the Bonus Terms page for further information.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have made successful withdrawals before?
• Could you please advise if you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Kristina thank you for your response.

I am fully verified and have received multiple payments for months. I won over $5000 USD and when I first tried to withdraw all my requests between $2000 and $500 usd were denied and reversed to payments of $300 I didn’t think much of this for a few months but when I realised it was going to take me 6 month to get my full amount out I decided to contact the casino to ask if I could please have a higher withdraw limit. I questioned them about the $2000 limit however I never got a response to my emails the only response was longer processing times to my withdrawals.

My winnings were not from any active bonus.

thank you

Nick

Thank you for your reply, nmiranda. How many pending withdrawals can you have at a time? Approximately how much money do you withdraw per week/month?

Could you please post a screenshot of your withdrawal history here in this thread?

You can only have 1 pending withdrawal at a time. When you go to withdraw with bitcoin is says you can choose an amount up to $2500 however anything above $300 has been cancelled and the casino has chosen to send $300 instead. I have attached a screenshot of my recent withdrawals, please pay attention to my request on the 14/3/2025 of $2000 this was cancelled by the casino on the 26/3/2025 by the casino and they approved $300. Approved 12 days after my request and as you can see before that my $300 requests were being approved every 7 days. My next withdrawal request was on the 27/3/2025 this request was not approved till the 9/4/2025 14 days after my request.

My email sent to finance was sent on the 12/3/2025 requesting an increase. No response from the casino and every single payment request since has been pushed over the 7 days from before my email. This is extremely frustrating and in my opinion is deliberate.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, nmiranda, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, nmiranda!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

I just wanted to provide an update that i have still not heard anything from the casino. No response to my emails. Also it was been 13 days since my withdraw request on the 19/04/2025. The casino actively advertises quicker withdraw times if you use bitcoin which was a very appealing draw card for me. I have attached my withdraw request that has still not been processed and also the part of the casino that says the timeframe of the withdrawal is within 7 Days.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We need more time as we are still trying to contact the casino.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team