HitNSpin Casino - El jugador enfrenta una solicitud de retiro retrasada.

Hello, I registered on the site, deposited and won 2,000 euros, uploaded all the documents for verification of my profile, after a long wait, my profile was confirmed, after I tried to make a withdrawal, they told me that they wanted a selfie with my debit card, I took a picture and sent the photos, after another 4-5 hours of waiting, my profile was successfully confirmed, I submitted a withdrawal request but it was rejected, please help, I think it's a scam

Здравейте направих си регистрация в сайта депозирах и спечелих 2000 евро качих всички документи за верификация на профила ми след дълго чакане профила ми беше потвърден след като се опитах да направя теглене ми заявиха че искат снимка селфи с дебитната ми карта снимах се и пратих снимките след още 4 5 часа чакане профила ми беше успешно потвърден пуснах заявка за теглене но ми я отхвърлиха моля помогнете мисля си че е измама

Dear feradov97,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with HitNSpin Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you received any answer from support of what may cause your withdrawal to be canceled?
• Have you attempted to initiate an additional withdrawal request?
• Have you played with bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello all

According to our records, the account was verified, and the withdrawals are scheduled to be paid.

And as we see, the majority of transactions were cancelled by the player himself.

Regards

Hello, yesterday on 20.05 I requested a new withdrawal, I'm still waiting for processing, I requested 400 euros, they told me it would take better than 5 minutes to 12 hours, but no more than 2 days, one went through and I'm still waiting for the processing to go through and if I get the money I'll write again

Здравейте вчера на 20.05 заявих ново теглене все още чакам обработката заявих 400 евро казаха ми че ще с по-добри от 5 минути до 12 часа но не повече от 2 дни един мен мина и все още чакам като мине обработката и ако получа парите ще пиша отново

Hello,

According to our records, the player received 400 eur at 21.05.2025 08:32:13 (UTC)

Regards

Thank you for the update, HitNSpin Casino.

feradov97, could you please advise if you have received the payment?

Dear feradov97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru