HitNSpin Casino - El reintegro del jugador se ha retrasado.

Hello. I would not post a complain but my withdraws were canceled two times already (technical issue their support told me). Now my withdraw was approved on MAY 03, but i still did not receive my mony.

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Dear Simassle,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello dear Karla. My KYC was approved long time ago. I had no problems with this casino until.i won some money... my wirhdraws were already approved (after two times approved and canceled due too their technical issue). Its strange that money did not come to my accout after 9 days after approval... thank you

Good morning Karla. This morning i found out, that my withdraws were canceled again.

Dear Simassle

Sorry you faced issues, can you please specify the ID of transactions that were cancelled?

Thank you!

Kind regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Simassle,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla